SonicWall Virtual Assist - license - 10 concurrent technicians

Mfg.Part: 01-SSC-2255 | CDW Part: 4090704 | UNSPSC: 43232901
  • License
  • 10 concurrent technicians
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This item was discontinued on August 20, 2018

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SonicWall Virtual Assist - license - 10 concurrent technicians
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Product Overview

Main Features
  • License
  • 10 concurrent technicians
Today, customers receive technical support by phone, e-mail, chat and pre-installed remote support clients - often resulting in a cumbersome, time consuming and frustrating experience. With customer satisfaction a key business driver for IT departments, employing user-friendly tools is critical to enhancing customer service, improving resolution times and minimizing costs. SonicWall - Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer's PC or laptop for the purpose of providing remote technical assistance. With the customer's permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed "fat" client.