- (v. R10)
- Designated System License (migration)
IP Office Contact Center extends Avaya innovation in contact centers to small and midsize businesses to give your business the simplicity and value you require. Optimized for use with Avaya IP Office software, and leveraging real-time customer service scenarios, the solution enables blended multichannel capabilities to enhance and expand customer communications with minimal customization and configuration. IP Office Contact Center is a true end-to-end solution for businesses, that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship. This can translate into more satisfied customers and a more profitable business. With IP Office Contact Center, you can integrate voice, email, and web chat channels, and proactively manage the entire customer interaction lifecycle. Your business can begin at its own pace with one channel, such as voice, for example, and add other channels, such as e-mail as your objectives evolve.