Avaya Call Management System Calabrio Real-Time Adherence (v. R19) - license - 1 license

Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that's going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide. Built on the performance, reliability and flexibility of the Avaya Aura platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite and includes custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.