AppleCare OS Support - Preferred - 1 Year - 50 Enterprise‑Level Incidents

AppleCare OS Support - Preferred, covers up to 50 enterprise‑level incidents across multiple locations, provides two‑hour response for high‑priority issues, 12/7, and provides access to the Customer Success Management team to your organization.

AppleCare OS Support plans provide enterprise-level incident support — defined as support for integration into heterogeneous environments; system components; network configuration and administration; professional software applications; web applications and services; and technical issues requiring the use of the command-line tools for resolution.
Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
Products covered under AppleCare Help Desk Support include:

• Apple hardware
• Current versions of iOS, iPadOS, macOS, watchOS, and visionOS
• Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Motion, Music Memos, Numbers, and Pages