AppleCare OS Support - Alliance - 1 Year - Unlimited Enterprise‑Level Incidents

AppleCare OS Support - Alliance covers an unlimited number of enterprise-level support incidents across multiple locations for unlimited technical contacts in your organization and provides one-hour response for high priority issues, 24 x 7. This plan also includes an onsite review by an Apple technical support engineer and assigns an AppleCare account manager to your organization for one year.

AppleCare OS Support plans provide enterprise-level incident support — defined as support for integration into heterogeneous environments; system components; network configuration and administration; professional software applications; web applications and services; and technical issues requiring the use of the command-line tools for resolution.
Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
Products covered under AppleCare Help Desk Support include:

• Apple hardware
• Current versions of iOS, iPadOS, macOS, watchOS, and visionOS
• Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Motion, Music Memos, Numbers, and Pages