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2Ring GADGETS Salesforce Addon for Cisco Finesse - subscription license - 1 license

Mfg # 2RS-GA-ADD-SFDC CDW # 7369640
Software Details
  • Subscription license
  • SolutionPlus
  • hosted
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The 2Ring Connector for Salesforce uplifts agents' interaction handling experience. This Connector uses Salesforce data to identify callers, and automatically create an interaction activity record (with a link to Calabrio Call Recording) for each inbound and outbound call. 2Ring Soft Phone lives inside of the Salesforce interface, and it enables full call control experience, as well as displays CallVariables with additional info about agent's current call. Configurable action buttons allow agents to trigger multiple custom workflows and automations. Simple access to external address-books and speed-dial buttons is supported to streamline consult calls and transfers.
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2Ring GADGETS Salesforce Addon for Cisco Finesse - subscription license - 1 license

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