Returns

Now that you've received an e-mail from us with your RMA number, here are some steps to help you successfully complete your return. Please contact Customer Relations with additional questions at 866-SVC-4CDW (866-782-4239) or CustomerRelationsReturns@WEB.CDW.COM.

• Your approved RMA number is valid for 10 business days.
  
  
• When shipping items back to CDW shipping fees are your responsibility. Upon receipt of your return, we will replace, exchange or repair your product as indicated in your RMA application. We will then return your product, at our expense, using the same shipping method you used to send it to us. We recommend insuring your return items as we are not liable for merchandise that is lost or damaged in return shipping.
  
  
• If the purchase price of your return is to be credited to your account, CDW will post the credit within 24 hours from the time we receive the product in our distribution center.
  

To ensure that your return is handled promptly and efficiently please follow these steps:

• The RMA number should be clearly noted on the shipping label of each box or you may write it on the shipping box. Please do not record the RMA number on the original manufacturer's box.
  
  
• The return box should contain all items that were included with the original shipment, including the original manufacturer's box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment.
  
  
• If you have multiple packages to return, please make photocopies of the return address that was e-mailed to you and tape one on each package. Please use clear tape or a clear carrier pouch with a self-adhesive back to affix the return address to the box.
  
  
• All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us.
  
  
• We suggest that you insure these return items, as we are not liable for lost merchandise.

• Returns should be sent to:
  Attn: Returns Dept. / RMA # ____________
  220 North Milwaukee Ave.
  Vernon Hills, IL 60061

• Items being returned for repair may be packaged inside any sturdy shipping box.
  
  
• Please be sure that the item is securely packed to prevent possible damage during transit. We are not liable for damage occurring during shipment.

• All International duty fees must be paid by the sender. We recommend that you use one of the following carriers to help ensure your packages clear customs: UPS, Federal Express, and DHL for any lightweight orders. AIT for heavyweight orders.

• When returning a printer, fax machine or copier, please remove all toner and ink cartridges to prevent spillage during shipping.
  
  
• The toners/cartridges should be packaged separately, either in another box or sealed inside a plastic bag within the return item's box.

If you have any further questions regarding your approved return, please contact Customer Relations at 866-SVC-4CDW (866-782-4239) or CustomerRelationsReturns@WEB.CDW.COM.