Sirius Professional and Advisory Services

SIRIUS QUICK ORDER SERVICES FOR DATABASE SPECIALIZED STAFFING ADD-ON

SERVICE BRIEF: SIR-SIR-DAT-107

For each quantity listed in the proposal, this service provides the customer with one 8-hour segment for additional time associated with Oracle Specialized Staffing or SQL Specialized Staffing service. 

This is an add-on service and requires the purchase of Oracle Specialized Staffing (SIR-SIR-DAT-106) or SQL Server Specialized Staffing (SIR-SIR-DAT-108).

SIRIUS QUICK ORDER SERVICES FOR SQL SERVER SPECIALIZED STAFFING

SERVICE BRIEF: SIR-SIR-DAT-108

Executive Overview
The SQL Server Specialized Staffing is intended to provide the Customer with professional service experts in relation to the Customer’s SQL Server platform and database needs. These services will focus on common tasks related to the daily management of an SQL Server Database environment. The following are the supported systems:

• On-Prem and Cloud Database Systems
• Operating Systems
  • Windows
• Databases
  • SQL Server
• Database Versions
  • All versions currently supported by Microsoft

Scope of Service
The following are supported activities to be provided by the SQL Server Specialized Staffing service:

1. Daily administration and monitoring of an SQL Server database environment.
2. Troubleshooting and resolution of issues related to an SQL database.
3. Initiation, management, and closure of change requests related to an SQL database.
4. Upgrade and patching of an SQL Server database.
5. Validation of the individual SQL Server database backup and recovery processes.
6. Configuration, setup, and maintenance of AlwaysOn/FCI environment.
7. High-level database assessment as it pertains to current performance troubleshooting.\
8. SQL Server database best practices regarding database usage and script review/design with application teams.
9. Assist client with database design.

Out of Scope
Unless otherwise indicated in the above scope of service, tasks are considered out-of-scope. The following tasks have been identified explicitly as out-of-scope:

1. Project management services and functions.
2. Installation or configuration of servers, storage, or networking infrastructure.
3. Tasks or activities which require subject matter knowledge or experience outside of SQL Server.
4. Formal training for users, developers, or administrators.
5. Project work such as database migrations and data migrations.

Assumptions
This service is provided around the following assumptions:

1. Work will be performed remotely with customer providing the required access to environments, systems, and tools.
2. Service activities will primarily be delivered during normal business hours, Monday thru Friday from 8AM to 5PM EST, excluding weekends, holidays, and time off negotiated between Sirius and Customer at least two (2) weeks in advance.
3. If services are required outside of normal business hours, they must be scheduled at least two (2) weeks in advance.
4. After hours or weekend hours will be consumed at a rate of 1.5x the standard rate.
5. A 4-hour penalty will be applied for cancellation, or rescheduling of an after-hour, or weekend event with less than 72-hour notice.
6. All necessary licenses and subscriptions are provided by Customer and available prior to commencement of project.
7. Before any work can begin, Sirius will be granted remote connectivity and direct keyboard access as required to perform their assigned duties with all appropriate rights and privileges.
8. Work performed will be conducted on a best effort basis based on resource availability.
9. This service does not specify deliverables to be produced, completion criteria, or timelines to be met.
10. Customer’s in-house staff will serve as the first line of support.
11. Customer staff will participate throughout the engagement.
12. Should an issue arise relating to software, product, services, or subscriptions that are the subject of the services performed hereunder, Customer shall open a support case with the software vendor and where applicable utilizing Customer’s support agreement.
    1. Sirius shall assist Customer and vendor, at Customer’s expense, to create a resolution on Customer’s behalf.
    2. Customer expressly acknowledges and agrees that open cases/tickets shall not constitute a reason for withholding payment for Sirius services.

Customer Responsibilities
Unless otherwise indicated in the above scope of service, tasks are considered the responsibility of the Customers. The following tasks have been identified explicitly as customer responsibilities:

1. Provide project management and task direction to Sirius resource, including but not limited to tracking the progress of the work being performed, resolution of any issues which may cause work delays, and reporting concerns about staffing to Sirius.
2. Monitor budget, scope of work and progress to assure that the consultant's work meets expectations.
3. Participate throughout the engagement.
4. Provide knowledge resources as requested.
5. Provide remote access with appropriate admin credentials and privileges.
6. Provide all necessary software, licenses, and support.
7. Provide access to Microsoft support as necessary.
8. Manage tasks related to change management, to include but not limited to opening service tickets, coordinating with application teams, and scheduling outages.

CDW – OFFICE WLAN SURVEY – LARGE

SERVICE BRIEF: SIR-SIR-NET-203

Seller will provide Customer with a wireless site survey of up to eight floors with 200,000 combined total square feet. The output from this survey will provide documentation identifying the recommended locations for access points and other valuable information required to understand the associated costs for a successful Wireless Network (WLAN) implementation.

CDW – PREDICTIVE WLAN OFFICE SURVEY 30K ADD-ON

SERVICE BRIEF: SIR-SIR-NET-207

For each unit purchased of this service adds 30,000 square feet of Predictive WLAN Office Survey to a CDW-Predictive WLAN Office Survey 30K sf service.

This requires the purchase of the CDW-Predictive WLAN Office Survey 30K sf service and only adds additional coverage in increments of 30,000 square feet of area.

Project Scope

1. This service offering adds additional WLAN survey area to be included with the base WLAN survey offer

2. For each quantity sold this adds 30,000 square feet of Office floor space to be surveyed under the CDW-Predictive WLAN Office Survey 30K sf service

CDW – SD-WAN ADVISORY WORKSHOP

SERVICE BRIEF: SIR-SIR-NET-208

Seller will work with the appropriate project team members and stakeholders from your company in a series of formal and informal sessions and discussions regarding the current and end-state design of your infrastructure. Active participation and presence from key members of your staff is imperative during this time to ensure requirements are clearly defined and validated and that the design is based upon those requirements. Seller will leverage industry-leading practices and our extensive experience to develop a comprehensive, scalable, robust, and secure end-state design.

The purpose of this project is to provide a vendor-neutral advisory workshop for the Customer to review if a Software Defined Wide Area Network (SD-WAN) solution meets Customer’s business and technical needs as well as determine Customer’s readiness to deploy. Seller will then provide a high level report outlining how up to three manufacturers would or would not meet customer’s business and technical objectives.

REMOTE ENGINEER IMPLEMENTATION SERVICE 8 HOURS ADD ON

SERVICE BRIEF: SIR-SIR-NET-101, SIR-SIR-CVG-101, SIR-SIR-STG-101, SIR-SIR-PWR-101, SIR-SIR-DPM-101, SIR-SIR-SYZ-101

For each quantity listed in the proposal, this provides the customer 8-hours with a remote Sirius Technical resource to provide Sirius supported compute, storage or networking technologies within Hybrid Infrastructure services. This service is provided in conjunction with and requires the purchase of a Sirius Base Implementation service.

ONSITE ENGINEER IMPLEMENTATION SERVICE 8 HOURS ADD-ON

SERVICE BRIEF: SIR-SIR-NET-110, SIR-SIR-CVG-110, SIR-SIR-STG-110, SIR-SIR-PWR-110, SIR-SIR-DPM-110, SIR-SIR-SYZ-110

For each quantity listed in the proposal, this provides the customer 8-hours with a onsite Sirius Technical resource to provide Sirius supported compute, storage or networking technologies within Hybrid Infrastructure services. This service is provided in conjunction with and requires the purchase of a Sirius Base Implementation service.

REMOTE ENGINEER IMPLEMENTATION SERVICE 8 HOURS ADD ON

SERVICE BRIEF: SIR-SIR-NET-101, SIR-SIR-CVG-101, SIR-SIR-STG-101, SIR-SIR-PWR-101, SIR-SIR-DPM-101, SIR-SIR-SYZ-101

For each quantity listed in the proposal, this provides the customer 8-hours with a remote Sirius Technical resource to provide Sirius supported compute, storage or networking technologies within Hybrid Infrastructure services. This service is provided in conjunction with and requires the purchase of a Sirius Base Implementation service.

SIRIUS QUICK ORDER SERVICES FOR SIRIUS PROJECT MANAGEMENT 8 HOURS 

SERVICE BRIEF: SIR-SIR-NET-103, SIR-SIR-CVG-103, SIR-SIR-STG-103

For each quantity listed in the proposal, this service provides the customer with one 8-hour segment for a Sirius Project Management Resource for project control and oversight in order to keep the customer informed. Tasks may include:

1. Prepare and facilitate project kickoff meeting
2. Define milestones, schedule, roles, and responsibilities
3. Serve as Sirius’ single point of contact and escalation point
4. Identify and engage Sirius resources to execute the project tasks
5. Management of contract change control (i.e., ensure all change requests are created, analyzed and reviewed as appropriate, manage through to closure)
6. Ensure deliverables, terms, and conditions are met
7. Prepare and provide client project completion and survey documentation

The specific Project Management Resource assigned will be determined by Sirius based on customer requirements. This service will be provided “remotely" or scheduled around local resource availability, if, due to Customer’s schedule or requirements a remote or local resource cannot be used, expenses may be charged for reasonable out-of-pocket travel and living expenses.

REMOTE ENGINEER IMPLEMENTATION SERVICE 8 HOURS ADDON

SERVICE BRIEF: SIR-SIR-NET-101, SIR-SIR-CVG-101, SIR-SIR-STG-101, SIR-SIR-PWR-101, SIR-SIR-DPM-101, SIR-SIR-SYZ-101

Service Brief
For each quantity listed in the proposal, this provides the customer 8-hours with a remote Sirius Technical resource to provide Sirius supported compute, storage or networking technologies within Hybrid Infrastructure services. This service is provided in conjunction with and requires the purchase of a Sirius Base Implementation service.

SIRIUS QUICK ORDER SERVICES FOR SIRIUS ENGINEERING 1 HOUR

SERVICE BRIEF: SIR-SIR-NET-105, SIR-SIR-CVG-105, SIR-SIR-STG-105, SIR-SIR-PWR-105, SIR-SIR-DPM-105

Service Brief
For each unit ordered in the proposal, this service delivers to the customer one 1-hour segment for a Sirius Technical resource for installation, deployment, configuration, and/or verification for Sirius supported services. The specific Technical Resource assigned will be determined by Sirius based on customer requirements. This service will be provided “remotely" or scheduled around local resource availability. If, due to Customer’s schedule or requirements, a remote or local resource cannot be used, expenses may be charged for reasonable out-of-pocket travel and living expenses.

SIRIUS QUICK ORDER SERVICES FOR SIRIUS CONSULTING - 8 HOURS

SERVICE BRIEF: SIR-SIR-NET-107, SIR-SIR-CVG-107, SIR-SIR-STG-107, SIR-SIR-PWR-107, SIR-SIR-DPM-107 

Service Brief
For each quantity listed in the proposal, this service provides the customer with one 8-hour segment for a Sirius Technical Consultant resource for consulting advisory. The specific Technical Consulting Resource assigned will be determined by Sirius based on customer requirements. This service will be provided “remotely" or scheduled around local resource availability. If, due to Customer’s schedule or requirements, a remote or local resource cannot be used, expenses may be charged for reasonable out-of-pocket travel and living expenses..

REMOTE ENGINEER IMPLEMENTATION SERVICE 8 HOURS ADDON

SERVICE BRIEF: SIR-SIR-NET-101, SIR-SIR-CVG-101, SIR-SIR-STG-101, SIR-SIR-PWR-101, SIR-SIR-DPM-101, SIR-SIR-SYZ-101

For each quantity listed in the proposal, this provides the customer 8-hours with a remote Sirius Technical resource to provide Sirius supported compute, storage or networking technologies within Hybrid Infrastructure services. This service is provided in conjunction with and requires the purchase of a Sirius Base Implementation service.

SIRIUS QUICK ORDER SERVICES FOR SIRIUS PROJECT MANAGEMENT 8 HOURS

SERVICE BRIEF: SIR-SIR-NET-103, SIR-SIR-CVG-103, SIR-SIR-STG-103

For each quantity listed in the proposal, this service provides the customer with one 8-hour segment for a Sirius Project Management Resource for project control and oversight in order to keep the customer informed. Tasks may include:

1. Prepare and facilitate project kickoff meeting
2. Define milestones, schedule, roles, and responsibilities
3. Serve as Sirius’ single point of contact and escalation point
4. Identify and engage Sirius resources to execute the project tasks
5. Management of contract change control (i.e., ensure all change requests are created, analyzed and reviewed as appropriate, manage through to closure)
6. Ensure deliverables, terms, and conditions are met
7. Prepare and provide client project completion and survey documentation

The specific Project Management Resource assigned will be determined by Sirius based on customer requirements. This service will be provided “remotely" or scheduled around local resource availability, if, due to Customer’s schedule or requirements a remote or local resource cannot be used, expenses may be charged for reasonable out-of-pocket travel and living expenses.

SIRIUS QUICK ORDER SERVICES FOR SIRIUS ENGINEERING 1 HOUR

SERVICE BRIEF: SIR-SIR-NET-105, SIR-SIR-CVG-105, SIR-SIR-STG-105, SIR-SIR-PWR-105, SIR-SIR-DPM-105

Service Brief
For each unit ordered in the proposal, this service delivers to the customer one 1-hour segment for a Sirius Technical resource for installation, deployment, configuration, and/or verification for Sirius supported services. The specific Technical Resource assigned will be determined by Sirius based on customer requirements. This service will be provided “remotely" or scheduled around local resource availability. If, due to Customer’s schedule or requirements, a remote or local resource cannot be used, expenses may be charged for reasonable out-of-pocket travel and living expenses.