CDW HELP CENTER
Customer Support & FAQs
Orders, Quotes and Availability
Place an Order
How do I place an order?
Who is my Account Manager?
Who is my account team?
What can technology specialists help me with?
Request a Quote
How do I create a quote online?
How do I edit a quote?
How do I convert a quote to an order?
Product Availability & Leasing
How do I check the availability of a product?
How do I lease a product?
Special Offers
How often are the special offers on your site updated?
I saw an advertised price in an ad for CDW, but it’s a different price on your website.
I just bought an item and noticed there is a rebate available. Where can I find the form?
You advertise a rebate, but when you click to see more information, it says it can’t be found.
Why aren’t Florida and Canada residents eligible for some contests?
Where can I request a charitable donation from CDW?
Not finding what you need?
Sales Support can help with billing, pricing and placing an order. For exclusive pricing, contact your dedicated Account Manager.
Virtual assistant 24/7
Live experts Mon-Fri 7am-6pm CT
Email Sales
Replies in 1 business day
Status, Returns and Billing
Tracking and Shipping
How can I get tracking numbers?
How do I check my order status?
When will my order ship?
I received an order confirmation. Does that mean my order will ship today?
What is the shipping policy?
Can I use my company's shipping carrier accounts?
Returns
How do I request a return?
What is CDW's return policy?
How do I view the status of a return?
How do I cancel an order?
How do I update an order?
I have a Return Merchandise Authorization (RMA) number, how do I complete the return?
Billing and Invoices
How do I print an original invoice?
How do I change my billing address?
How do I save favorite billing, shipping and payment preferences?
How do I establish credit terms for my business?
Where do I submit a wire payment?
Do you accept cashier’s checks?
My company does not use purchase orders. Can I reference the date as my purchase order number?
I set up my order under my personal account, but I would like to pay with a company check instead.
I am tax exempt. What proof of tax exemption do I need to bring with me to pick up my order?
How do I get a copy of my packing list?
Why is sales tax charged?
Not finding what you need?
Customer Relations can help with recent orders, including changes, status, cancellations and returns.
Virtual assistant 24/7
Live experts Mon-Fri 7am-6pm CT
Email Customer Relations
Replies in 1 business day
Sign In, Password and Settings
Can't Sign In
I'm having trouble signing in. How do I get help?
What if I forgot my username?
How do I change my username?
What if I forgot my password?
How do I change my password?
Credit Card Consent
Why do I need to provide my consent to my saved credit/debit cards?
Does credit card consent ever expire?
Do I need to complete the card nickname field?
How do I update the credit/debit card attached to my active subscription(s)?
Account Settings
What is My CDW Account?
What is an online account?
What is my customer number?
How do I change my email address and other contact information?
How do I purchase for all corporate locations through one site sign in?
How do I create custom product catalogs for different purchasing roles within my company?
How can employees of my company take advantage of our corporate discount?
How do I allow my coworkers to submit orders but still require specific approvals?
How do I limit user access to specific site tools?
How do I save my company’s product standards as favorites?
How do I unsubscribe from your email updates?
Site Features
How do I track my company’s software licensing purchases?
How do I keep track of my company’s assets?
How do I access my Order Reporting?
What is Bulk Order and how do I use it?
Why can’t I add items to my shopping cart?
Why can’t I remove items from my shopping cart?
What chat services are available?
Site Security
Is your site secure?
How do I know that my transaction is secure?
What will my information be used for?
What is a cookie?
Does your site use cookies?
What if I do not accept the cookie?
How can I control which cookies I accept?
Not finding what you need?
Website Support can help with issues related to your CDW account, like signing in and updating account information.
Virtual assistant 24/7
Live experts Mon-Fri 7am-6pm CT
Email Website Support
Replies in 1 business day
Technical Support
Microsoft Cloud Technical Support
Our Microsoft Cloud Technical Support team is available to customers who have purchased Microsoft cloud solutions through the Cloud Solution Provider (CSP) Program and are therefore entitled to administrator support from CDW.
For Assistance with Office 365, Windows, EM+S and Microsoft 365:
Email CDW Cloud Support or call 888.793.2480, Option 5
For Assistance with Azure:
Email CDW Azure Support or call 888.793.2480, Option 6
To manage your subscriptions online, visit the Active Subscriptions section of your CDW Account.
Product Support
Where can I find serial numbers for products I have purchased?
How do I open a support ticket for a technical issue?
Can support be provided for products that were not purchased from CDW?
Not finding what you need?
Technical Support can help with technical issues related to recent orders you’ve placed.
Virtual assistant 24/7
Live experts Mon-Fri 7am-6pm CT
Email Technical Support
Replies in 1 business day