Research Hub > Accelerate ITSM Success: SMaaS for Speed, Scale and ROI

November 24, 2025

Webinar
1 min

Accelerate ITSM Success: SMaaS for Speed, Scale and ROI

Learn how to transform IT Service Management (ITSM) with minimal risk by using ServiceNow and Service Management as a Service (SMaaS) by CDW.

Discover the transformative power of Service Management as a Service (SMaaS) and how to modernize IT Service Management (ITSM) with minimal risk and delays by watching our on-demand webinar.

ServiceNow removes the complexity of SMaaS and makes it easier to achieve rapid onboarding, predictable costs and scalable governance, all while enabling you to focus your resources on strategy and innovation.

During this on-demand webinar, our experts cover how to:

  • Address talent gaps, rising costs and slow ITSM scaling
  • Shift your focus from platform maintenance to driving innovation
  • Understand the difference between a domain separated and a dedicated SMaaS model, and when to use each
  • Improve compliance readiness and governance
  • Future-proof ITSM without adding internal overhead
  • Achieve faster onboarding and measurable ROI

Whether you’re looking to modernize ITSM, reduce operational strain or scale your ServiceNow capabilities, this webinar can help you move further along your ITSM journey.

This webinar is part of CDW’s free educational series, designed to empower organizations with the knowledge and tools they need to succeed.

Learn more about how CDW can help you get the most out of ServiceNow.

Alan   Kok

Alan Kok

Product Owner - Managed Services, CDW

Alan Kok is a product owner at CDW specializing in Service Management as a Service.
Hank Blair

Hank Blair

Service Management Advisor - ServiceNow Solutions, CDW

Hank Blair is a service management advisor for ServiceNow Solutions at CDW.
Lee Szolusha

Lee Szolusha

Manager - Intelligent Platforms Managed Services, CDW

Lee Szolusha is the Manager of Intelligent Platforms Managed Services at CDW.