Research Hub > Technology Planning: Managing Clinical Mobility and Collaboration

September 03, 2021

3 min

Technology Planning: Managing Clinical Mobility and Collaboration

The process of building a comprehensive and integrated approach.

CDW Expert CDW Expert
Tablet device and stethoscope sitting on desk.

CDW Healthcare can help you define, build and update your clinical mobility and collaboration strategy. Our Clinical Mobility Workshop is a great way to lessen uncertainty, improve technology adoption and jump-start a positive user experience. Let us guide you on the right path with our proven, phased methodology. With CDW Healthcare as your trusted adviser, we’ll help you implement the following framework and best practices to ensure your communication technology is up to task.

A Guide to Mapping Your Clinical Mobility and Collaboration Strategy



CDW Healthcare will help you capture the necessary requirements, specifications and anticipated benefits of your clinical mobility and collaboration program. We will:

  • Identify high-level project scope, goals and business drivers
  • Define and outline the desired clinical outcomes and value proposition
  • Secure executive buy-in, roles and responsibilities
  • Include key departments and stakeholders, including clinical and ancillary services
  • Conduct a thorough baseline discussion about top healthcare initiatives and events
Close up image of a female healthcare worker talking with patient.
Female doctor talking with IT guy.


Technology Gap Analysis

CDW will conduct a technology gap analysis to assess your technical baseline. Here, our experts will seek to understand your current IT landscape and clinical care initiatives, as well as identify open opportunities that warrant further exploration. We’ll gauge the usage of:

  • Existing mobile devices, apps and Mobile Device Management (MDM)
  • Full capabilities of your EHR platform and compatible technologies
  • IT infrastructure and wireless network optimization for VoIP
  • Power, charging and docking stations
  • Integration between hardware, software, apps and EHR systems
  • Plans for emerging technology adoption (i.e., dynamic directories, role-based calling and messaging, active response systems, video and voice recognition, etc.)
  • Technology security procedures and policies


Focus Group Interviews

As you prepare to activate your plan, CDW Healthcare will schedule clinical focus groups. We’ll identify the needs of specific care teams, their biggest challenges and why and how technology is part of their goals.

  • Focus groups should include:
    • Clinical — direct or support patient care team members
    • Ancillary teams — administrative support staff
  • “Day in the life” questions to assess typical workflow and communication and collaboration challenges
  • Deployment and adoption obstacles, including failed mobility initiatives
  • Which tools work, which don’t and what causes the most frustration
Healthcare workers having a conversation around a table.
IT guy talking with male doctor.


Go-Forward Strategy

Based on the input collected in the previous phases, CDW Healthcare will prepare an actionable statement of understanding based on your clinician’s targeted outcomes, current experiences and challenges. This will provide:

  • An assessment of technology gaps and opportunities based on your current state and end-user input
  • A recommended plan to fortify your clinical mobility and collaboration strategy
  • Specific solutions and services to enhance communication between caregiver to caregiver, patient to caregiver and machine to caregiver
  • An ROI analysis to envision the payback of an enhanced plan
  • Ways to better satisfy the objectives of the Quadruple Aim (improved clinical experience, improved patient experience, better outcomes, lower costs)

Next step: Contact CDW Healthcare to get started on your journey.

CDW Amplified™ Services

CDW Healthcare experts can support your mobility and communication strategy as an extension of your IT team.

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Virtual Care Workshop

CDW Healthcare can conduct an initial session that engages key stakeholders in identifying obstacles, opportunities and outcomes..

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Discover how CDW Healthcare can help optimize your clinical mobility and collaboration strategy.

Contact your account team, or give us a call.


Discover how CDW Healthcare can help optimize your clinical mobility and collaboration strategy.

Contact your account manager, or give us a call.