March 24, 2025
Achieving Seamless Compliance for Financial Services Institutions
As financial services organizations pursue digital transformation, compliance and cybersecurity are paramount. Modernizing IT environments to achieve key capabilities allows for more effective compliance with regulations and stronger data protection.
- SECURITY AND COMPLIANCE CAPABILITIES
- SECURITY SOLUTIONS AND SERVICES
- ESSENTIAL OUTCOMES FOR COMPLIANCE INITIATIVES
As they work to achieve compliance objectives and secure their environments, FSIs should prioritize key capabilities. Maturing in these areas helps organizations overcome a common challenge in the industry: an overall lack of visibility into data and the environment that could leave critical gaps and vulnerabilities.
UP-TO-DATE RISK ANALYSIS: Risks evolve quickly, and FSIs must accurately assess their current environments and needs. For example, sophisticated social engineering through AI-enabled deepfakes can cause significant damage. Yet a survey of compliance professionals found that only 5% considered deepfakes among their top three cybersecurity threats.
VISIBILITY AND PROTECTION: Data protection capabilities are essential, yet many FSIs struggle to understand where data exists, how it is used and who has access. Integrated platforms centralize data, enforce consistent security policies and provide real-time insights, while network monitoring and cloud security posture management tools improve visibility across the environment.
ZERO-TRUST FRAMEWORKS: FSIs continue to adopt zero-trust approaches, which continually validate users through stringent identity and access management. Multifactor authentication (MFA), privileged access management, single sign-on and network segmentation limit users’ access to data assets. Zero trust helps FSIs address the complexity of their environments, including remote access.
SOLID DISASTER RECOVERY: IT capabilities supported by strong policies are crucial for disaster recovery, which may warrant additional investment given the sophistication of cyberattacks. Immutable backups ensure data stays safe even after a ransomware strike or another type of breach, while Disaster Recovery as a Service allows for scalable backups and rapid recovery.
CULTURE OF COMPLIANCE: Creating a strong culture of compliance is an ongoing effort that includes precise, comprehensive policies and procedures; training tailored to various roles; and established channels to collaborate across the organization. Teams may also need to educate line-of-business leaders about the technical capabilities and resources required for compliance initiatives.
API SECURITY: Financial institutions are incorporating more APIs into their digital workflows, increasing the need to secure these interfaces. The number of API-based attacks has also grown, leading regulators to establish new standards for API security. As they work to comply with regulations such as Section 1033 of the Dodd-Frank Act and the European Payment Services Directive, banks and other organizations should make sure they take measures to ensure data security and secure access to API workflows.
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Compliance Teams and AI
Compliance professionals haven’t reached a consensus on AI’s potential cybersecurity risk: 28% see new concerns, 29% see an increase in existing risks, and 38% haven’t yet evaluated the risk. However, one thing is certain: Organizations need effective data governance before they can deploy AI safely. Expert partners can help organizations craft a roadmap so they can start that journey.
FORECASTING THE FUTURE: Anticipating regulatory impacts is the top concern for many FSI compliance professionals. AI could help by identifying future trends so organizations can proactively prepare.
EARLY VS. LATE ADOPTION: Many compliance professionals have a “wait and see” approach to using AI in their work. They recognize AI’s potential but are reluctant to take the lead.
COMPETITIVE ADVANTAGES: FSIs that lay the groundwork for AI now, including guardrails and governance, will be faster to leverage it once the industry is further along in adoption.
A SEAT AT THE TABLE: Compliance teams are crucial in AI adoption, although they may sometimes be overlooked in decision-making about AI usage.
Organizations need a complete, accurate inventory to optimize their IT environments for compliance and align them with business objectives. Yet many FSIs struggle to obtain a clear picture of their technology ecosystems; for example, knowing all the clouds in which they have data. In a CDW survey of FSI IT professionals, only half said they are “very confident” that they have sufficient visibility into their cybersecurity landscapes. Shadow IT is another common concern, particularly given the ease with which employees can purchase cloud services.
Proper asset management capabilities, delivered through software and services, enable organizations to establish and update a baseline efficiently. Governance policies should clarify how much leeway employees have to make technology decisions, while software tools can help IT departments enforce these rules through improved visibility. Partners with expertise in holistic IT assessments can help FSIs understand their technology stacks and identify gaps, vulnerabilities and opportunities. This support can be valuable for FSIs seeking to proactively evaluate their environments as part of a robust risk management strategy.
CLOUD-BASED SECURITY: The cloud adds challenge and complexity to compliance. Many FSIs struggle to gain cloud visibility and maintain proper configurations and controls to prevent cloud-based attacks. A phased approach to cloud maturity helps organizations address these challenges by leveraging regulatory, cybersecurity, and FSI-specific frameworks and standards.
Capabilities should include automated compliance reporting and audits mapped to regulatory requirements, which reduce the staffing burden and support adherence. FSIs also benefit from Infrastructure as Code, allowing standardization and version control to minimize errors. Multienvironment backups and disaster recovery capabilities let FSIs leverage the cloud for rapid recovery and minimal downtime. Finally, standardized controls and Policy as Code facilitate consistent enforcement, automated policy updates and overall risk reduction.
ACCESS AND AUTHENTICATION: FSIs must be able to control data access by effectively authenticating users and managing user identities and permissions. Network capabilities should include role-based, least-privilege access controls, device verification tied to security policies, and integration with endpoint security solutions to ensure devices have up-to-date anti-virus protection and patching.
MFA is essential for reducing the risk of breaches via compromised credentials, a common vector of attack. Biometric verification is widespread in the industry, although many FSIs have not yet determined how to protect against attacks using deepfake credentials. Identity and access management (IAM) controls should be centralized, with single sign-on access permitting seamless authentication. These and other solutions allow for a zero-trust approach that improves overall compliance and reduces risk.
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SECURE REMOTE ACCESS: While many banks have instituted return-to-work policies, they and other FSIs still need solutions that ensure secure remote access, including VPNs, mobile device management (MDM), and endpoint detection and response solutions. VPNs protect data in transit, ideally with usage enforced via MDM policies or implemented in always-on status. VPNs must be supported by other components of a zero-trust approach, including IAM frameworks and stringent endpoint security.
MDM solutions enforce security policies on remote devices and ensure devices meet security and compliance requirements. They reinforce critical security and compliance policies, making it easier for IT staffers to monitor devices for malware, unauthorized access attempts and other threats. MDM logs also support compliance reporting and investigation.
EXPERT RISK ASSESSMENTS: Despite the challenges FSIs have with visibility — and the fact that they are a top target for cyberattacks — many do not take advantage of third-party security services. In a survey of FSI compliance professionals, only 40% had obtained an external review of their breach response plans, and only one-third had received an independent security review of any portfolio companies within the past year.
With expertise in all aspects of IT and extensive partner relationships, CDW’s IT assessments are uniquely comprehensive. Through compliance gap analysis, security and vulnerability assessments, penetration testing, tabletop exercises and baseline assessments, we offer actionable insights and customized recommendations that help organizations enhance their compliance capabilities in a complex regulatory landscape.
MANAGED SERVICES: Across industries, managed security services are taking on a more important role as organizations seek long-term, sustainable solutions to their cybersecurity challenges. In fact, CDW research found that 75% of IT professionals in the financial services industry consider managed security services helpful for their organizations and cybersecurity initiatives.
FSIs may partner with managed service providers (MSPs) to augment compliance, security and IT resources and address gaps in internal expertise. MSPs can also help institutions address staffing needs and allow internal teams to focus on higher-value activities — for example, by offloading essential but time-intensive tasks such as security patching. Organizations may also look to MSPs to provide advanced capabilities, such as AI-enhanced fraud detection, that organizations have not yet established.
FSIs that effectively address their security and compliance challenges stand to gain significant benefits: enhanced compliance, stronger risk management and increased efficiency.
ENHANCED COMPLIANCE: An effective compliance department requires a solid understanding of the technical environment and data assets across the organization. Teams also need the resources to manage emerging areas of concern, such as AI, and assess how to leverage new tools in service of compliance objectives. Organizations that develop these capabilities achieve higher levels of regulatory compliance, reducing penalty risks and enhancing their reputations within the industry.
It’s easy to conflate compliance and security, but a well-rounded compliance effort goes beyond that. Multiple factors shape and determine the effectiveness, efficiency and maturity of an FSI’s compliance practice. A partner can help organizations bring all these elements together for a comprehensive, coordinated approach that aligns security and compliance.
IMPROVED RISK MANAGEMENT: Addressing current risks while preparing for those of tomorrow is challenging and essential in the fast-changing regulatory landscape of financial services. By implementing advanced risk management solutions, FSIs can proactively identify, assess and mitigate potential threats while maintaining regulatory compliance.
For many FSIs, third-party suppliers are a top concern, with 65% of FSIs reporting that their third-party and supply chain risk management needs improvement. A survey of community and midsize banks found that while most have established auditing and compliance requirements for their vendors, these are far from consistent. FSIs that implement best practices in this potentially high-risk area will reduce the likelihood of a security incident or compliance infraction and reduce their organizations’ liability.
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OPERATIONAL EFFICIENCY: A modern IT environment improves operational efficiency by streamlining processes, enabling automation and AI, and allowing organizations to leverage the scalability and flexibility of cloud solutions. For example, advanced security solutions automate threat detection, response and remediation; automated governance tools streamline compliance reporting and auditing; and cloud-native disaster recovery capabilities speed recovery while reducing downtime.
Modern tools, including generative AI, enhance productivity and help FSIs manage staffing shortages in critical areas such as cybersecurity, data analytics and fintech. Scalable solutions help FSIs maintain operational efficiency and control costs amid rapid data growth, which can quickly outpace existing processes and technological capabilities.
STRATEGIC PARTNERSHIP: FSIs that partner with IT experts often find this a cost-effective strategy for modernizing environments, improving cybersecurity and increasing efficiency. CDW specializes in custom solutions that enable teams to optimize their compliance efforts and align with industry best practices.
With significant experience in the financial services industry, CDW understands the complexity of the regulatory landscape and has extensive partnerships to build out the best solution for each environment. From one-time assessments to ongoing managed services, we help FSIs stay agile and responsive to evolving regulatory requirements. CDW also offers its Mastering Operational AI Transformation practice, designed to help executive leaders identify AI use cases, build an implementation strategy and set success metrics.
Scott Hiemstra
Director, Strategy Financial Services, CDW
Todd Ketterman
CDW Expert
Adam Weiss
Vice President of Financial Services