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A Cyber Resilience Strategy That Supports Success

To address evolving threats and ensure viability, organizations need a comprehensive approach that helps them bounce back quickly.

IN THIS ARTICLE

Cyber resilience has evolved from a security-focused concept into a critical business continuity strategy. Sophisticated threats and sprawling IT environments present risks that organizations must manage, but so do supply chain vulnerabilities and limited real-time visibility into data and applications. Cyber resilience means focusing on prevention as well as building the ability to withstand and recover from disruption.

Organizations can improve their cyber resilience posture by identifying and remediating fragile systems, making contingency plans for unanticipated events, prioritizing systems by their necessity for minimum business viability, and adopting new methods for keeping these systems resilient and secure. In particular, many organizations will benefit from investments and training that improve visibility, automate incident response, enable adaptive infrastructure controls and improve recovery capabilities.

Major disruptions to your IT environment are almost inevitable. What’s your next move?

Cyber resilience has evolved from a security-focused concept into a critical business continuity strategy. Sophisticated threats and sprawling IT environments present risks that organizations must manage, but so do supply chain vulnerabilities and limited real-time visibility into data and applications. Cyber resilience means focusing on prevention as well as building the ability to withstand and recover from disruption.

Organizations can improve their cyber resilience posture by identifying and remediating fragile systems, making contingency plans for unanticipated events, prioritizing systems by their necessity for minimum business viability, and adopting new methods for keeping these systems resilient and secure. In particular, many organizations will benefit from investments and training that improve visibility, automate incident response, enable adaptive infrastructure controls and improve recovery capabilities.

Major disruptions to your IT environment
are almost inevitable. What’s your next move?

mkt83986-cyber-resillience-secondary

The Critical Need for Cyber Resilience

Cyber resilience began as a security concept focused on protecting systems against disruptive cyberattacks. But over time, it has evolved into something more expansive to address the wider range of pressures that can expose fragility across people, processes and technologies. While cyberthreats continue to grow in both volume and sophistication, they are just one factor putting pressure on organizations as they struggle to reduce costs, keep up with regulatory mandates, deliver business results more quickly and out-innovate their competitors.

This expansive view can be seen in the National Institute of Standards and Technology’s definition of cyber resilience: “The ability to anticipate, withstand, recover from and adapt to adverse conditions, stresses, attacks or compromises on systems that use or are enabled by cyber resources.” Note that this definition does not include terms such as “prevent,” “threat” or “cybersecurity.” By emphasizing the ability to withstand and recover, NIST recognizes that cyber resilience is not only about protection or prevention. By citing adverse conditions and stresses, the institution makes it clear that resilience is needed to respond to any unplanned incident — not just an attack.

84%

The percentage of organizations using at least 10 security tools or platforms, demonstrating how complex IT and cybersecurity environments have become

Source: CDW, 2024 CDW Cloud Research Report, September 2024

“Cyber resiliency is intended to enable mission or business objectives that depend on cyber resources to be achieved in a contested cyber environment,” NIST continues. This makes it clear that cyber resilience is important not only for protecting IT systems but also for ensuring the continuity of critical business operations.

CDW takes an end-to-end view of cyber resilience, helping organizations through a four-stage journey. In the reactive stage, teams use stand-alone tools, operate in silos and scramble through incidents. At the tactical stage, teams continue to be plagued by alert fatigue as they juggle multiple dashboards. Organizations in the strategic stage have developed defined plans and attained partial visibility, but their response capabilities are often slow and inconsistent. Finally, organizations that reach the resilient stage are those with unified platforms, automation at scale, and tested backup and recovery processes that minimize disruption and ensure business continuity.

Will your organization be
ready when disaster strikes?

The Critical Need for Cyber Resilience

Cyber resilience began as a security concept focused on protecting systems against disruptive cyberattacks. But over time, it has evolved into something more expansive to address the wider range of pressures that can expose fragility across people, processes and technologies. While cyberthreats continue to grow in both volume and sophistication, they are just one factor putting pressure on organizations as they struggle to reduce costs, keep up with regulatory mandates, deliver business results more quickly and out-innovate their competitors.

This expansive view can be seen in the National Institute of Standards and Technology’s definition of cyber resilience: “The ability to anticipate, withstand, recover from and adapt to adverse conditions, stresses, attacks or compromises on systems that use or are enabled by cyber resources.” Note that this definition does not include terms such as “prevent,” “threat” or “cybersecurity.” By emphasizing the ability to withstand and recover, NIST recognizes that cyber resilience is not only about protection or prevention. By citing adverse conditions and stresses, the institution makes it clear that resilience is needed to respond to any unplanned incident — not just an attack.

“Cyber resiliency is intended to enable mission or business objectives that depend on cyber resources to be achieved in a contested cyber environment,” NIST continues. This makes it clear that cyber resilience is important not only for protecting IT systems but also for ensuring the continuity of critical business operations.

CDW takes an end-to-end view of cyber resilience, helping organizations through a four-stage journey. In the reactive stage, teams use stand-alone tools, operate in silos and scramble through incidents. At the tactical stage, teams continue to be plagued by alert fatigue as they juggle multiple dashboards. Organizations in the strategic stage have developed defined plans and attained partial visibility, but their response capabilities are often slow and inconsistent. Finally, organizations that reach the resilient stage are those with unified platforms, automation at scale, and tested backup and recovery processes that minimize disruption and ensure business continuity.

Will your organization be
ready when disaster strikes?

The IT Landscape: By the Numbers

The 2024 CDW Cybersecurity Research Report illustrates the challenges driving the need for cyber resilience in the face of security threats.

38%

The percentage of IT leaders who say they are “very confident” they have sufficient visibility into their cybersecurity landscape; among these respondents, 61% say that identity and access management tools are “very effective” at improving this visibility

Source: CDW, 2024 CDW Cybersecurity Research Report, June 2024

51%

The percentage of IT leaders who say their organization has experienced a data breach costing at least $1 million over the past five years; only 33% say they did not experience a breach over that period

Source: CDW, 2024 CDW Cybersecurity Research Report, June 2024

32%

The percentage of IT leaders who say their organization is “very prepared” to respond to a cybersecurity incident and minimize the resulting downtime; this number rises to 53% among organizations reporting a high degree of visibility

Source: CDW, 2024 CDW Cybersecurity Research Report, June, 2024

The IT Landscape: By the Numbers

The 2024 CDW Cybersecurity Research Report illustrates the challenges driving the need for cyber resilience in the face of security threats.

38%

The percentage of IT leaders who say they are “very confident” they have sufficient visibility into their cybersecurity landscape; among these respondents, 61% say that identity and access management tools are “very effective” at improving this visibility

Source: CDW, 2024 CDW Cloud Research Report, June 3, 2024

51%

The percentage of IT leaders who say their organization has experienced a data breach costing at least $1 million over the past five years; only 33% say they did not experience a breach over that period

Source: CDW, 2024 CDW Cloud Research Report, June 3, 2024

32%

The percentage of IT leaders who say their organization is “very prepared” to respond to a cybersecurity incident and minimize the resulting downtime; this number rises to 53% among organizations reporting a high degree of visibility

Source: CDW, 2024 CDW Cloud Research Report, June 3, 2024

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Adapting to an Evolving IT Landscape

Technology environments are constantly changing, and resilience efforts must adapt. For instance, artificial intelligence (AI) has quickly become a mission-critical technology for use cases such as customer service, and leaders must ensure that these tools are resilient to prevent business disruptions. Increasingly, organizations are leveraging automation and orchestration to improve the speed, performance, reliability and recoverability of IT systems. Many cybersecurity leaders have adopted a zero-trust approach to cybersecurity, requiring continuous verification of devices and users, to adapt to an evolving threat and infrastructure landscape. 

CYBERSECURITY THREATS: It is difficult to overstate the impact that ransomware has had over the past decade. Experts estimate that economic damage caused by ransomware in 2025 — including ransom payments, downtime, recovery costs and reputational damage — will reach $57 billion. And with ransomware attackers increasingly launching “double extortion” attacks, in which they steal data and threaten to release it publicly, even organizations with robust backup and recovery environments are at risk. One reason ransomware attackers have been so successful is that they constantly adjust their methods in response to improving defenses and law enforcement efforts. Credential theft through social engineering attacks such as phishing continues to be the top vector used by ransomware attackers, and AI is enabling faster targeting and more sophisticated attacks.

COMPLEXITY OF MODERN IT: Not so long ago, it was practically revolutionary for organizations to migrate significant resources to even one public cloud environment. Today, only 12% of organizations are using a single public cloud vendor, with nearly all the rest using some mix of public and private cloud resources in hybrid or multicloud environments, according to Flexera’s 2025 State of the Cloud Report. Often, legacy on-premises systems continue to operate alongside these increasingly complex, sprawling cloud environments, and emerging technologies such as AI add even more complexity. With this complexity come certain inherent risks that leaders must take steps to understand and address. For example, an application hosted by one cloud vendor may rely on microservices supported by another provider, leading to multiple potential points of failure.

SUPPLY CHAIN VULNERABILITIES: Cybercriminals can exploit supply chains by targeting smaller partners with weaker defenses and then using these footholds as launchpads to attack larger, more secure organizations. Beyond cyberthreats, supply chains face risk from factors including natural disasters, global conflicts, economic instability and labor shortages — any of which can disrupt business operations. The COVID-19 pandemic illustrated how choke points can ripple across ecosystems, slowing production and delivery. During that time, many organizations found that their sudden need for new devices and infrastructure coincided with vendors’ sudden struggles to even maintain their typical production volumes. To ensure cyber resilience, organizations must not only vet third-party security practices but also make contingency plans to account for potential disruptions across their supply networks. 

LIMITED VISIBILITY: The complexity of modern IT systems makes it more difficult for organizations to maintain clear visibility into their environments. According to one 2024 report, for instance, 67% of organizations struggle with visibility into their cloud environments. This limited visibility can lead to problems such as misconfigurations and unpatched vulnerabilities. It can also make it challenging for leaders to prevent shadow IT, increasing the risk that employees will use unauthorized tools that don’t meet enterprise security standards. Perhaps most detrimental to cyber resilience, limited visibility can delay the detection of security incidents and other problems. The longer it takes IT teams to detect issues, the more damage they can do — and the longer it may take to recover.

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Clarity That Drives Resilience

Many organizations rely on rigid checklists or frameworks to assess their current levels of resilience, but leaders typically lack the business case to justify or prioritize specific investments where they would have the best impact. CDW’s Security Program and Risk Quantification (SPARQ) engagement helps organizations assess their existing cyber resilience posture and prioritize efforts to improve it. 

FRAMEWORK ASSESSMENT: During the assessment stage, CDW’s experts follow three critical steps: evaluate current capabilities, risks and maturity; identify gaps across people, processes and technology; and map these abilities and gaps to business-critical functions. This process follows a controls-based approach that leads to a prioritized, risk-informed roadmap.

RISK QUANTIFICATION: Once risks are identified, CDW’s experts quantify them according to exposure and potential operational impact. During this process, potential investments are aligned to strategic priorities, and organizations receive a cost-benefit rationale for resilience-related upgrades.

BUSINESS-ALIGNED RECOMMENDATIONS: CDW helps IT and business leaders build and operate modern, adaptable resilience programs. During this stage, CDW’s experts architect a resilience environment aligned to the desired future state, implement new solutions and continuously work to improve resilience over time.

How can your organization bounce
back quickly from IT disruption?

Gary McIntyre

Managing Director of Cyber Defense, CDW

Gary McIntyre is the Managing Director of Cyber Defense at CDW, focused on customer cybersecurity operations and defenses. He is a seasoned information security professional with over 20 years of experience focusing on the development and operation of large-scale information security programs. As an architect, manager and consultant, he has worked with a wide range of public and private sector org

Rashid Rodriguez

Cyber Resiliency Practice Lead

Rashid Rodriguez brings over two decades of experience in cyber resiliency and data center solutions to his role at CDW. As the cyber resiliency practice lead, he heads a team that crafts comprehensive strategies for hybrid infrastructure. Rashid works closely with various teams to develop and execute pre-sales strategies across multiple technologies.

Mark Beckendorf

Senior Manager of Digital Velocity

Mark Beckendorf is the head of full-stack observability for Digital Velocity at CDW.