September 20, 2019
How UEM Tools Improve the End-User Experience
Unified endpoint management tools simplify device enrollment, enable BYOD initiatives and provide a consistent experience across multiple devices.
Often, the conversation around mobility management solutions centers on how they can make life easier for an organization’s IT staff. While that’s certainly the case — and while companies can save substantial time and money by deploying appropriate management solutions — these tools can also simplify workflows for users and dramatically improve their mobile experience.
Here’s how unified endpoint management (UEM) solutions benefit end users:
1. Streamlined Device Enrollment
While mobile device management solutions help organizations to monitor and control their mobile environments, they could require a lengthy enrollment process for users.
By contrast, UEM solutions enable a simplified device enrollment process — often called “zero-touch” enrollment. With zero-touch enrollment, organizations can deploy hundreds or even thousands of devices without having to set up each device manually. Because devices are automatically provisioned by user role, employees receive their devices with all management, apps and configurations already in place. This does, of course, have a significant benefit to the organization in terms of freeing up time for IT staffers. But it also substantially improves the experience of unboxing and setting up a new device for users.
2. Support for BYOD
The BYOD mobility model has probably been declared dead five or six different times since it emerged after smartphones debuted a little more than a decade ago. But the fact is that many users (especially younger workers) have very specific ideas about which mobile devices they want to work on, and many organizations simply lack the financial and IT resources to deploy and support every smartphone and tablet on the market.
With UEM solutions, it’s easy for organizations to push out applications and even virtualized desktops to a variety of different devices. No matter which phones or tablets employees bring to work with them, they can access the digital resources they need.
3. Consistent Experience Across Devices
This is probably the most important benefit of UEM tools for end users. Because UEM solutions manage at the user level rather than the device level, they take away the guesswork that often comes with switching between devices.
Without the user-level management of UEM tools, employees frequently have to sign in to an application over and over when they switch from device to device. Or, worse yet, they might start a task on a laptop and then later try to make an update on the project from a phone — only to realize that the app they were using is installed on one device but not the other. With device-level management, IT teams need to be incredibly diligent about pushing out the right applications to the right users, and things inevitably fall through the cracks. But with UEM, users can be confident that they’ll have the tools they need to do their jobs. If they have access to a digital resource on one device, they’ll know they have access on all their devices.