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Choosing the Right Device for Users

The right device matched to the right worker need supports wider business goals.

Until the 1990s, organizations typically had only one kind of computing device to offer end users: the desktop computer. In more recent years, as laptops shrank in size and smartphones emerged, there were some who believed that devices might one day converge again into a single, unified form factor.

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That hasn’t happened. Instead, more device types are available today than ever, and there’s no one-size-fits-all solution for organizations looking to equip their employees for optimal productivity. Instead, IT and business leaders must make decisions based on their specific business goals.

Here are some of the most common objectives that come up in our conversations with IT leaders at organizations across a variety of industries — and which devices are most likely to help organizations meet them.

Goal: Support for Field Work

Potential Solution: Ruggedized Tablets

For organizations in fields such as oil and gas and utilities, tablets and mobile apps are replacing pen-and-paper processes in the field. Rugged environments call for ruggedized devices (or, at a minimum, devices with suitably rugged cases). Some organizations even need tablets that can be operated by workers wearing gloves. Tablets are also a good fit for those in other fields where workers complete inspections, conduct surveys or carry out other tasks that previously required a clipboard or binder.

Goal: Support a Mission-Critical App

Potential Solution: Devices with a Specific Operating System

For many businesses, one or two applications power most of their operations. For these organizations, support for such apps is a top priority when it’s time to choose devices. For example, support for a specific app might make the difference between a company choosing Android or iOS devices and their operating systems.

Goal: Office Automation

Potential Solution: Voice-Activated Digital Assistants

Organizations that want to maximize productivity are looking for ways to automate previously manual processes. This has already happened in many data centers, as well as in warehouses and other environments with simple, repeatable tasks that are a good fit for robotics. Increasingly, we’re going to see automation in the office environment as well. For instance, if a sales manager needs to approve expense reports, he or she can use a voice-activated digital assistant to pull up and approve the reports.

Goal: Support for Remote Work

Potential Solution: Laptops

At the beginning of the year, some knowledge workers were getting by with only a work-issued smartphone, tablet or both. But when employees were sent home in March due to the coronavirus crisis, many found that they needed the power and versatility of a laptop. At the time, laptops were back-ordered, and many organizations simply bought what was available. Now that the marketplace has settled, businesses can take a more considerate approach as they deploy laptops to their employees (many of whom are still working from home).

Goal: Replication of Hands-On Training

Potential Solution: Virtual Reality Headsets

Some organizations are using virtual reality to give employees a “hands-on” training experience at home. In fact, some hospitals are even using VR to teach clinicians the proper way to put on and take off personal protective equipment, helping to limit in-person contact.

Goal: Wayfinding

Potential Solution: Smartwatches

Although smartwatches haven’t caught on with business users in the same way that smartphones and tablets have, they’re a great fit for certain environments. In large warehouse settings, for instance, employees can use them for wayfinding while keeping their hands free.

Goal: Recruitment and Retention

Potential Solution: Device Choice

The ability to choose a device is important, especially for younger workers, . However, many IT leaders worry about trying to support and manage a wide array of different device types. That’s where unified endpoint management solutions come in.

With UEM tools, organizations can properly secure devices and data, push out apps and manage device lifecycles. Customers are also leveraging more analytics and business intelligence tools, including digital experience monitoring and machine learning platforms. This helps them to see what applications are actually being used, as well as how applications are performing on different devices. With this information, IT and business leaders can make better decisions about what devices will provide the best user experience.

Michael  Pallarino

Michael Pallarino

CDW Expert
Michael Pallarino is a senior field solutions architect on the CDW Digital Workspace Team. He has more than 17 years of experience in enterprise mobility and end-user computing, with a strong background in consulting with organizations on digital workspace strategies and best practices that deliver compelling value and competitive advantages. As a subject matter expert on the latest digital worksp