January 27, 2020
5 Lesser-Known Benefits of Device as a Service
Organizations can tap DaaS to drive revenue and productivity and to cut costs over the life of their contracts.
Those outcomes are certainly attractive and worthwhile reasons to opt for a DaaS offering. (After all, DaaS can improve every part of the process of deploying and managing devices, from procurement and configuration to management, maintenance and support.) But simplifying IT and moving to OPEX spending aren’t the only justifications for adopting DaaS.
Here are five additional ways organizations can obtain a positive ROI from a device subscription engagement:
1. Lower Repair Costs
When internal IT shops take care of device repairs, they need to keep numerous tools on hand for the jobs — tools that the organization probably wouldn’t need to purchase otherwise. Perhaps even more important is the cost of using internal IT staffers for routine maintenance and repair tasks. While it may seem like this labor is “free” (in the sense that the company is already paying these staffers a salary anyway), it’s frequently more economical to let a partner focused on end-user support handle these tasks. By redirecting internal employees to higher-value projects, an IT department can enhance its value to the organization.
2. Decreased Downtime
Accidents happen. Let’s say an employee drops a device down a storm drain or drives over it with a car. Here’s what happens next: A clock starts ticking on how long it takes to get that employee up and running on a new or repaired device. And every hour that elapses sucks productive hours out of the organization. Often, businesses prepare for this kind of situation by maintaining lockers full of extra devices, but this is an inefficient use of resources (especially for enterprises with multiple far-flung branches).
When one of CDW’s DaaS customers identifies a problem by 3 p.m., we get a device into the user’s hands the next businesses day — outfitted with all applications and personal data. The sooner employees have access to their devices, the sooner they can get back to work.
3. More Time for Business-Critical Initiatives
When IT shops can rely on a device subscription partner to handle maintenance and support, they can turn their own attention to strategic projects that produce more revenue for the business.
4. Improved Employee Productivity
Typically, a device subscription engagement will include the creation of personas, helping to ensure that all users have the devices and applications they need to do their jobs — preventing scenarios where workers have to put in requests to IT to access important tools and then wait for approval.
5. Right-Size IT Investments
In addition, device personas can help prevent organizations from overspending on IT. At CDW, we track when and how devices and applications are being used by our DaaS customers; it’s common to find that certain user groups have been given more processing power than they really need, or software programs that they don’t really use. By bumping employees down to less expensive device models where appropriate, and by pulling access to expensive applications that are sitting idle, organizations can often recover many thousands of dollars through their device initiatives.
In truth, many businesses would be attracted to the device subscription model even if it offered nothing more than decreased complexity and the ability to avoid tying up capital with upfront device purchases. But toss in the chance to cut costs and increase revenue? For a lot of organizations, that makes the decision a no-brainer.
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