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3 min

The Transformative Benefits of Ambient Listening in Healthcare

Ambient listening is transforming experiences for healthcare providers and patients by alleviating clinician burnout and improving patient care.

Clinician burnout is a major problem for healthcare organizations and patients. Clinicians went to medical school to help people improve their health and their lives — not to spend hours taking patient notes and documenting data into an electronic health record (EHR). One study estimates that physicians spend  four and a half hours each day inputting data into an EHR.

Recognizing the strain that clinicians face in their daily routines, it's essential to explore innovative solutions that address the root causes of burnout. One such transformative solution is ambient listening technology.

What Is Ambient Listening?

Ambient listening is an artificial intelligence (AI)-powered voice recognition technology that transcribes patient-provider conversations in real time by listening, interpreting and analyzing information, then extracting the medically relevant information and generating notes in the applicable format to meet billing and coding requirements. Clinical notes are automatically uploaded into the EHR for clinicians to review, edit and sign.

This unintrusive tool understands medical acronyms, natural language and free-flowing conversations to passively capture a conversation at the point of care. Overworked clinicians can feel stressed from multi-tasking and rushed through patient visits. This technology has a direct impact on the patient experience by allowing clinicians to better connect with patients.

Benefits of Ambient Listening

Ambient listening has been a game changer for the healthcare industry. It has helped alleviate clinician burnout by enhancing productivity, increasing operational efficiencies and streamlining workflows.

Clinicians are enabled to give patients their full attention during a visit. By automating routine tasks, clinicians can redirect their efforts toward more critical aspects of patient care, such as diagnosis and treatment planning.

Ambient listening helps ensure the primary focus of each visit is the patient and their story. This strengthens the patient-clinician relationship, increases patient satisfaction, and helps alleviate clinicians’ administrative workload.

The Future of Emerging Technologies in Healthcare

Ambient listening technology is transforming experiences for providers and patients, creating an environment that fosters better communication, understanding and overall well-being. As this technology continues to advance, the future of ambient listening in healthcare is remarkable.

Integrating ambient listening with other emerging technologies, from AI and machine learning to telemedicine and wearable devices, is revolutionizing the healthcare field. For example, these technologies combined can assist with improved patient monitoring, especially for patients in critical care, as well as with patient fall detection by monitoring sounds in patients’ rooms. Also, they are aiding healthcare professionals in early and accurate disease detection, not only reducing the time it takes to diagnose conditions but also improving the effectiveness of treatment plans.

Together, these technologies could lead to more sophisticated diagnostic accuracy and speed, personalized treatment recommendations and predictive analytics to improve the patient experience, streamline workflows and ultimately improve health outcomes. The future of healthcare is already being transformed and there is so much more to come.

Dragon® speech recognition solutions deliver fast and accurate transcription across healthcare and non-healthcare markets.

Fred Holston

CDW Healthcare Director, Strategic Solutions
Fred has over 35 years of experience helping healthcare organizations serve the greater good by decreasing complexity. A former CTO and executive director, Fred brings expertise in all aspects of modern technology infrastructure.