Cloud Complications? Let a CSP Help Optimize Your Environment

Cloud computing has become a nearly ubiquitous tool. Just about every organization in every industry has some workload in the cloud — whether that’s a cloud-native application provider that hosts its entire serverless IT architecture in the cloud or a trash hauling company that handles its payroll with a Software as a Service (SaaS) provider. But as more organizations have moved an increasing number of workloads to the cloud, their environments have become more complex.

The Microsoft Cloud Solution Provider Program allows organizations to purchase their Microsoft solutions, specifically M365 and Azure, directly through a partner such as CDW. We provide support, billing and subscription management for organizations that need a more tailored, flexible and optimized experience for their Microsoft solutions.

CSP subscriptions through Microsoft’s new commerce experience provide organizations with flexible purchase options, such as annual and monthly billing. Customers can also commit to subscriptions on a monthly basis, which is perfect for organizations with seasonal workers. The CSP program is a good option for organizations of all sizes because there is no minimum required to start a subscription. Growing organizations can add seats or upgrade to a more robust M365 solution at any time, either through the Rubi customer portal on CDW.com or their account manager.

Through the CSP program, CDW provides year-round, 24/7, U.S.-based Tier 1 to Tier 3 support for Microsoft 365 at no additional cost. Our support team has a 98% resolution rate without the need for Microsoft intervention. When escalation to Microsoft is necessary, CDW works on the customer’s behalf until the issue is resolved.

Subscription management is easy through Rubi, which provides numerous self-service tools that allow customers to co-term renewal dates, manage seat increases and decreases, update payment methods, and much more.

CDW also provides all CSP customers with Inscape for enhanced management of their Microsoft 365 tenants. Inscape is a comprehensive cloud and SaaS management platform we designed to simplify cloud management, improve security, heighten visibility, reduce operating and licensing costs, and maximize ROI.

CDW offers a variety of services that our Microsoft CSP program customers can take advantage of. For example, we provide enhanced onboardings for Microsoft solutions such as Enterprise Mobility + Security and Windows Enterprise. Customers can easily add unlimited backup and restore services for their M365 environments managed by CDW. We also provide assistance for tenant-to-tenant or on-premises-to-cloud migrations.

Our CSP program can also help organizations take advantage of artificial intelligence such as Copilot, the AI assistant built into widely used Microsoft apps including Word, Excel, Outlook and Teams. By implementing AI tools effectively, organizations can work smarter, improve their productivity and enhance their efficiency. Purchasing Copilot through CDW’s CSP program makes the integration of AI seamless for organizations in many ways. Within Inscape, unlimited end-user training gives organizations an enablement platform to drive adoption, improve collaboration and help their employees become more productive with their M365 productivity tools — including Copilot.

Ultimately, a Microsoft CSP program engagement through CDW can help organizations optimize their use of cloud services. By seamlessly removing many management and administrative burdens, a CSP program enables users and IT teams to focus on using their Microsoft tools to do their jobs more efficiently and effectively.