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Solutions & Services > Maintenance Agreements

Maintenance Agreements

What Are Maintenance Agreement Services?

CDW recognizes that maintenance/support contracts are of great importance to many customers because uptime is vital to your success. We have built our complete practice based on providing our customers with multiple SLA options in order to fit their needs and allowing them the flexibility by selecting variable support levels based on their specific technologies.

Our strong partnerships with the industry’s top technology manufacturers ensure that we have the knowledge and expertise to meet your toughest organizational challenges.

What Comprises Maintenance Agreement Services?

Coterminous Support Contracts

Our coterminous maintenance support option is the leading solution for most customers, as customers are able to budget their complete annual costs while maintaining the flexibility necessary to make changes on the fly. These can take your existing manufacturer support plans and roll them together with one common end date to eliminate the risk of a lapse in coverage.

Break/Fix Maintenance Agreement

Protect your investment! We offer annual maintenance agreements and contracts that cover the repair or replacement of in- or out-of-warranty equipment. These agreements allow for a blend of leading IT equipment manufacturer products into a single contract. We provide the convenience of a single toll-free number to cover all vendors, products, and service levels.

Retainer Contracts

Get expert advice and support when you need it most. You can purchase a designated block of time that guarantees you access to field service and support staff including: system engineers, network technicians, PC and printer repair technicians, and more.

Getting Started with Maintenance Agreements

Your CDW Account Manager and certified solution architects are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. Our approach includes:

  • An initial discovery session to understand your goals, requirements and budget
  • Formulating an equipment list to determine the level of coverage currently on your equipment
  • Presenting a customized contract that reflects the most cost effective solution to meet your service level requirements

Maintenance Agreement Certifications and Partnerships

Our Maintenance Agreement engineers attain and maintain top industry certifications. They are both warranty and service authorized for all leading desktop, laptop, printer, storage and server manufacturers.

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • 20+ years of supporting IT technology
  • 500+ certified Engineers and Project Managers
  • Network of over 200 service partners
  • Vast OEM partnerships