ShoreTel Contact Center Email Alert Service - license

Contact Center Email Alert Service monitors Contact Center group performance and sends email notifications when configured thresholds are reached. Also it enables performance metrics that can be monitored including: calls in queue, average wait time, maximum wait time, average speed of answer, agents on non-ACD calls. Up to 100 alerts can be configured, each with a different group, threshold, and / or target email address. A minimum re-alert time avoids an excessive number of alerts in a short time.