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Micro Focus Total Care - technical support (renewal) - for ZENworks Asset I

Mfg. Part: 877-006694 | CDW Part: 2811456 | UNSPSC: 81112201
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Availability:
Ships today if ordered within 10 hrs 14 mins
  • Technical support (renewal)
  • for ZENworks Asset Inventory for Windows/Macintosh
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for ZENworks Asset Inventory for Windows/Macintosh
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Novell ZENworks Asset Management provides a complete, accurate view of software installations and license compliance. Other vendor reports duplicate entries for the same software package and often say software is installed on devices when it is not. ZENworks Asset Management provides an integrated asset inventory, with software usage and license reconciliation. Reconciliation includes automatic filtering for purchased vs. discovered products, as well as different versions, editions, suites and models. ZENworks Asset Management uses intelligent asset recognition; other inventory products rely on file header data, which leads to over-counting, over-spending and the risk of noncompliance. ZENworks Recognition technology is patented and has been proven for more than 14 years on more than 10 million desktops. Take charge of your assets with a software asset management tool you can count on.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: Mac , PC
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Licensing
License Pricing: Volume

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: ZENworks Asset Inventory for Windows/Macintosh

 
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4/25/2017 5:46:05 AM
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