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WatchGuard Firebox M400 - security appliance - WatchGuard Trade-Up Program

Mfg # WGM40051 CDW # 3555163

Quick tech specs

  • Security appliance
  • 8 ports
  • 1U
  • with 1 year LiveSecurity Service
  • GigE
  • WatchGuard Trade-Up Program
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Know your gear

Firebox M400 firewall is specifically engineered for mid-sized and distributed enterprises that are struggling to effectively and affordably secure networks in the face of explosive growth in bandwidth rates, encrypted traffic, video use and connection speeds.The M400 can run all of their security scanning engines in parallel, ensuring network pros never have to compromise network security for performance.

This item was discontinued on July 30, 2021

Enhance your purchase

WatchGuard Firebox M400 - security appliance - WatchGuard Trade-Up Program is rated 4.30 out of 5 by 28.
Rated 5 out of 5 by from Provides an added network security layer and offers efficient DNS filtering features What is our primary use case? We use the product for added security layers, allowing us to control and manage our network traffic effectively. What is most valuable? The product's most valuable feature is DNS filtering, which blocks users from accessing unwanted websites. What needs improvement? The product's technical support services need improvement. For how long have I used the solution? We have been using WatchGuard Firebox for a few years. What do I think about the stability of the solution? We never encountered stability issues. The system never went offline. What do I think about the scalability of the solution? I rate the platform’s stability an eight out of ten. How are customer service and support? The technical support team takes time to respond. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? We did use a different solution previously. We switched to WatchGuard Firebox because it offered added security features. How was the initial setup? While your supplier assisted with most of the setup, it still took some time to become accustomed to using the product effectively. The installation process spanned about two days, with the first day focused on physical installation and the second day dedicated to configurations. Beforehand, your provider inquired about your existing services, such as multiple Internet providers and virtual networks, to ensure seamless integration with the WatchGuard Firebox. What about the implementation team? We took help from a third-party consultant for product implementation. Additionally, there were four staff members from our organization involved in the process. What's my experience with pricing, setup cost, and licensing? As per my knowledge, the product is more affordable than alternatives like Barracuda, which was reported to be way more expensive. However, I wasn't involved in the detailed discussions about these aspects, so I can't provide more in-depth insights. I rate the pricing a seven out of ten. Which other solutions did I evaluate? Before choosing WatchGuard Firebox, we evaluated other options. Some of the alternatives we considered included Norton and Barracuda. However, Barracuda was ultimately deemed to be out of our price range. Norton was also considered but not chosen, partly due to pricing concerns. Ultimately, a partner highly recommended WatchGuard, which influenced our decision to select it as our security solution. What other advice do I have? In our environment, we've deployed the WatchGuard Firebox primarily to secure remote access for users. Previously, we relied on remote desktops, but due to security concerns, we transitioned everything to VPN connections facilitated by the Firebox. Initially, the ease of management and configuration of the Firebox for administrators was around four. However, as we became more familiar with the technical details and how to use it, that rating increased to an eight. Firebox operates effectively in the background, blocking potential threats without a need for constant monitoring. It allows us to focus on other tasks knowing that our network is protected. As for ROI, it's challenging to provide specific metrics without detailed analysis, but overall, the enhanced security by the Firebox justifies the investment. I rate it a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2024-04-04T00:00:00-04:00
Rated 5 out of 5 by from Excellent support, very stable, and fairly easy to use What is our primary use case? WatchGuard Firebox is our daily firewall. It gets used on a regular basis. It is deployed locally. We are using its latest version. What is most valuable? Their support is excellent, and the stability is very good. What needs improvement? Some of the configuration options are somewhat confusing. What do I think about the stability of the solution? It has been very stable. How are customer service and support? Their support is excellent. What other advice do I have? It is very stable and fairly easy to use. I would rate it an eight out of 10. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-12T00:00:00-05:00
Rated 5 out of 5 by from Easy to deploy and it provides useful data on threats What is our primary use case? We primarily use WatchGuard Firebox like a typical firewall, to protect ourselves from outside and inside threats. I have the WatchGuard Firebox M270, deployed on-premise. How has it helped my organization? WatchGuard Firebox improved our organization by acting as a firewall, with all the specific components of one. If you have an antiviral solution, you can see how many were blocked; from where they were blocked; what the statistics are on the areas that the attacks came from; and if there are attempts, or if they do get through the firewall, where they came from and where they went. You know exactly what to look for, to see if there is any kind of penetration inside your system, or if anything has been compromised, and you can take any measurements against these threats. What is most valuable? All of the features have been valuable. There's nothing on my M270 that I'm not using. If you have remote access, you can see how many users are coming from the outside world to be connected to the systems, through the virus systems that we have behind the firewall, in order to gain access to their files and do their work. We can also see how long they stay online and whether these connections are closed forcefully or for any other reasons, such as a glitch or some kind of misbehavior, to see if internet traffic is optimized and if that particular traffic is under company policies, concerning which websites were visited. What needs improvement? There's always room for improvement, especially if the threats are getting more sophisticated and the IT department cannot sufficiently meet this kind of sophistication with their own knowledge and experience. Knowing that this solution can get up to the level of addressing a lot of these threats is something that everybody wishes for. If we look at the dark web and the lawful web, they are two opposites, and if these two good and bad collide in the world of the internet, you want the best possible product—especially if you cannot get to that point of knowledge. I am just an individual and end user, with limited knowledge of usage. That's why I say there's always room for improvement, from their side and also from mine, because by knowing exactly what they can achieve and the knowledge that they can get on an everyday basis, and the portion that is understandable to me, it's an improvement for them as well. Most of the features that I have right now are more than okay with me, but something like a better interface is always worth suggesting. Also, things like computer-based training on firewalls and specific solutions—especially in things that have been deployed on every new version—is usually something that we need to see in order to understand what, exactly, these people have created for us. For how long have I used the solution? I have been a WatchGuard user since 2004. What do I think about the stability of the solution? This solution is stable. I am the only one who maintains the firewall—we don't have a team to handle it. What do I think about the scalability of the solution? This solution has been scalable to the level that my company wants. Behind the firewall, we have 60 users. On a daily basis, there are approximately 40 to 45 users in the office: they are people from the purchasing department, technical department, accounting department, operation department, etc. How are customer service and support? In general, their support is okay, and nothing fancy. We have had a few chats and a few cases on several things that I wanted to do by myself, but needed some guidance on. The speed is not the speed of light, but we are getting through to what we want to have within a day or so. Which solution did I use previously and why did I switch? I don't have any comparison to make with a solution that's on the same level as WatchGuard Firebox. We had some experience with all of the Cisco firewalls, but they didn't have the same level of security that we have with our existing firewall. Those were quite old, so I cannot really compare that old technology with something that is so new. How was the initial setup? The initial setup was quite straightforward because we are a small company. We have 50 people working at this company, so it's a rather small installation with no fancy or complex configuration. The deployment took an hour or so, but from that point on, there have been numerous hours of work to get up to the point we're at now with our firewall solution. It's quite easy to deploy because the initial installation doesn't involve many fancy things. Out of the box, it's quite clear that it has features that need to be blocked, and these features have already been blocked by default, to help anybody deploying this solution. It's like having 35%-40% of your configuration ready, so you only need to add another 25%-30% to reach approximately 70% of your full configuration, which takes no more than a couple of hours. The additional 30% are the small, exact things and the prediction correction, the things that are usually done on a firewall solution in the following hours, days, months, years by the users of the device. However, you can reach the level that you personally believe in, 100%, within a matter of days if you know exactly what you need to do. What about the implementation team? I implemented this solution all by myself, since I was lucky enough to have basic firewall knowledge. Our implementation strategy was to get to the level, as fast as possible, where I could meet the minimum requirements of the company, concerning its firewall policy. What was our ROI? I have definitely seen a return on investment. To be exact, you cannot really value the return of investment on this kind of product because an IT product usually delivers services that cannot really be measured in money. Rather, it can be measure in things that we can do and things that we cannot do. So, money-wise, you cannot really measure it, but if I'm measuring it on things that I wanted to achieve with a device, there was a 100% return back. What's my experience with pricing, setup cost, and licensing? The licensing contract we have is on a three-year basis. There aren't any costs in addition to the standard licensing fees—usually, every three years, we just purchase or renew the same license and we are okay. Every six years, we completely change the firewall, but that's the usual schema. So after three years, we just renew the licenses for another three years, and then after that particular period of time, we just purchase another firewall equivalent to the ones that we currently use. What other advice do I have? I rate WatchGuard Firebox an eight out of ten. This is a solid device and it delivers what it says. It doesn't do fancy or extraordinary things, but it does delivery exactly what it's supposed to deliver. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-12T00:00:00-05:00
Rated 5 out of 5 by from Easy and quick to set up with a helpful wizard, offers good protection, quick technical support What is our primary use case? We are a solution provider and WatchGuard is one of the product lines that we implement for our customers. I am the person in the company that is responsible for WatchGuard products. We do not use this product in my organization. I'm enabling partners and providing training for them on how to use this technology and how to sell it. I assist customers with implementing PoC installations in different environments. My client that recently implemented WatchGuard Firebox is running an ERP that is used by clients that are in different countries from around the world. They are using Firebox to protect the ERP from outside threats. Essentially, they need to protect the perimeter because users come to the server from different environments. This solution protects the cloud-based server from incoming and outgoing traffic. In this regard, it acts as a web application filter for the server. What is most valuable? This product offers great protection using the default settings. What needs improvement? The vendor needs to address customer concerns and develop more according to requests, instead of prioritizing based on the existing roadmap. This is a great product and offers great protection but they don't hear the customers' needs. They don't make improvements as per the customers' requests. This is especially true in cases where the feature is common among competitors. In the future, I would like to see better integration with Active Directory. It should depend on the user's login. This is a feature in big demand and most competitors do not deal with it the right way. Making this change would make sense with customers. For how long have I used the solution? I began using WatchGuard Firebox approximately two years ago. What do I think about the stability of the solution? This is a very stable product. What do I think about the scalability of the solution? Scaling this solution requires a migration plan. For an on-premises deployment, there can be challenges related to extending the hardware appliances. A single box is not scalable itself. Rather, you need to migrate to a bigger appliance. But, there is an amazing feature for this called offline configuration. The offline configuration capability lets you migrate settings from one box to another in minutes. After five minutes, everything will be migrated to the other Firebox and it will scale smoothly without any interruptions. How are customer service and support? Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply to you within four hours. You can also request that they open a remote session with you. When it comes to feature requests, however, the vendor takes too long to reply. Which solution did I use previously and why did I switch? Quite some time ago, I had experience with Sophos products as a distributor in Egypt. I also have experience with products by Fortinet. I have been evaluating Fortinet because they are one of our competitors. How was the initial setup? The initial setup is very easy and straightforward. They have a great wizard and it has a great default protection setting. Anyone that is setting it up for the first time, or has not even used a network security product, doesn't need an expert to configure it. The default protection for threats is great. This is always deployed in a virtual environment, either on-premises or on the cloud. The deployment can be completed in six to ten minutes. What about the implementation team? I deploy this product for my customers. The staff required for deployment and maintenance depends on the project capacity. For a small or medium-sized project, one person is enough. For the smoothest deployment, this should be an engineer or an experienced technician that is aware of network security. What other advice do I have? My advice for anybody who is implementing WatchGuard Firebox is to follow the guidelines and best practices that are available on the WatchGuard help center. I would rate this solution a nine out of ten. Which deployment model are you using for this solution? Public Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Amazon Web Services (AWS) Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-05T00:00:00-05:00
Rated 5 out of 5 by from Improved our security at a lower price What is our primary use case? We use Watchguard as a firewall and a VPN. How has it helped my organization? WatchGuard has improved our security. What is most valuable? The most valuable features are the VPN and web blocker security. What needs improvement? An area for improvement is that when we use a web administration link, there is no security. For how long have I used the solution? I've been using WatchGuard for the past five years. What do I think about the stability of the solution? Watchguard is stable. What do I think about the scalability of the solution? This solution is scalable. How are customer service and support? The technical support is very fast - when we raise an incident, we get a solution in no time. Which solution did I use previously and why did I switch? I previously used FortiGate. How was the initial setup? The installation was straightforward and took between one and two hours. I would rate our experience with the initial setup as four out of five. What about the implementation team? I installed this solution by myself. What's my experience with pricing, setup cost, and licensing? We're currently renewing our license on a three-year basis. The licensing costs are comparatively lower than other providers, and I would rate the pricing as five out of five. What other advice do I have? I would give this solution a rating of eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-25T00:00:00-05:00
Rated 5 out of 5 by from Easy to configure and great for troubleshooting What is most valuable? Watchguard Firebox is easy to use and easy to configure. What needs improvement? The reporting could use improvement, because most of the firewalls available in the market come with the reporting built-in, with the memory and the hard disk capacity and all. With WatchGuard, the models we use, none of them support that part. For how long have I used the solution? I have been using this solution for over 10 years. What do I think about the scalability of the solution? It's really good for X and B level organizations due to the cost and the features. As a medium-level businesses, we are satisfied. Which solution did I use previously and why did I switch? We have a regional office in Hong Kong, and our director and the owner of the company lives there. He prefers this solution so both companies can have the same product. That makes it great for negotiation and troubleshooting. How was the initial setup? The initial setup was straightforward. What about the implementation team? We use a local vendor, Blue Chip Sri Lanka, who is very good. What's my experience with pricing, setup cost, and licensing? Our license is for a three year subscription. Which other solutions did I evaluate? I evaluated Sophos, but the cost was a little bit higher than this solution, so we went with this one instead. What other advice do I have? I rate this solution a 10 out of 10. When choosing a product, make sure you understand your organizations requirements. Whatever the product you choose should ultimately match with your organization's number of users plus maintenance costs. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-26T00:00:00-05:00
Rated 5 out of 5 by from Well priced solution for Firewall and VPN features What is our primary use case? Actually, we do not use WatchGuard Firebox, we just sell and sometimes deploy and install it for the customer. We usually set up a few basic policies then give it to them to continue on. What is most valuable? The features that I have found most valuable are the FireWall features. The management side of WatchGuard is quite easy because it supports two ways to manage it - by the web and the other one they call WatchGuard systems manager. I used to be familiar with WSM only, but they improved their GUI in the web browser and now it is much easier to do it within the web browser. The other feature is the side to side VPN. We have a bank client and they use a WatchGuard device for their headquarters and other WatchGuard devices for their branches. Setting up those IP's and VPN's was quite easy because the relay was at the branch office where the VPN resides. So that was quite handy to set up. What needs improvement? In terms of what could be improved, I would say their web blocker feature. It is still quite a confusing setup, especially when you want to filter out a particular category for granularity. For example, you do not want to filter Facebook but you do want to filter Facebook games only. It can be done, but the process to do it is very confusing. We have seen other products like Sophos, Checkpoint and Palo Alto that were much easier to set up their web built setting than it is with WatchGuard. So aside from all other features, including the VPN security policies, the only feature that is quite confusing is the web block feature. They could make the web blocker much easier to set up. What do I think about the scalability of the solution? In terms of scalability, they have models like the 5,000 series and 6,000 series. We have not reached that yet. We are only a small company and our customers are only small and medium businesses. So no enterprise companies yet. But I think if we need a bigger box, we would go with the 5,000 series. Right now we're only at about 200 hundred users. Sometimes we are trying to push for the 300 series or 500 series, but not yet. We require a staff of one or two for deployment and maintenance. How are customer service and support? I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do some things for the client, they are quite flexible and do it based on the client's schedule. So no problem with the support. They are good. So far all our issues we have raised, and we have large cases, have been resolved. So their tech support is quite good. Which solution did I use previously and why did I switch? We switched because WatchGuard is cheaper. An old product that we previously sold was quite expensive, especially the security renewal after every year, but WatchGuard offered quite a competitive price and in a bundle that was much easier to understand. Cyberoam, for example, was quite complex to set up under licensing. Cyberoam was bought by Sophos. So we switched to WatchGuard for the price. The main highlight is price. The client has quite a tight budget so we can offer much more with WatchGuard. How was the initial setup? Setup was easy because the manual was there and it was quite easy to connect to a particular port. It's very understandable. Setup was very straightforward, nothing complex. Deployment could take only a few minutes or up to an hour and we can already set up a few basic policies. But the thing that drags longer is teaching the client to use it and to set up their own security policies. Sometimes they don't have enough experience at setting up WatchGuard, it's still new to them. But maybe after a few hours of lectures from us they get it. We still continue to support them after initial set up, for example if if they want to set up a policy we can assist them with that. What was our ROI? I have seen a return on investment, especially for the client. They have less problems in the bandwidth because the users are not going to unnecessary sites. So productivity should be better. Clients would not be tempted to browse unnecessary sites, games, download movies, because there is a firewall with restrictions in the policies. So therefore, the users would be performing at their best. What's my experience with pricing, setup cost, and licensing? The box costs 180,000. One third of the price of the box goes to the yearly renewal fee, around 50 or 60, for the basic. There is the advanced feature which is half of the box, but the basic is quite enough for most of our brand, which is why we have not used the TDR yet. And the response comes free for the advanced features and advanced licensing. What other advice do I have? The advice I would give to anyone considering WatchGuard Firebox is that it is a good product, despite what they say about it not being in the Gartner quadrant leaders. It performs well. It's fast. The only downside would be the web filtering side of things. If the client wants a good web filtering device, they have to go to another vendor, but just for Firewall IP and VPN, I think WatchGuard will be good. I'm not saying that the web filtering for WatchGuard is really bad, just confusing. Some clients don't want to do something that's confusing for them, they prefer something easy, but if they can live with a little confusion, then it's okay. But it is good to have a good partner, someone like us, in case the client has a problem setting up their policies, especially in the web filtering, we can help. Speaking on behalf of the client, I think they are okay with the solution. They are still continuing to use it past a year already, and they continue to renew. They are satisfied with its performance and what it is capable of doing. On a scale of one to ten, I'll give WatchGuard Firebox an eight. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-13T00:00:00-05:00
Rated 5 out of 5 by from Reasonably priced, secure, and simple setup What is most valuable? The most valuable features of the WatchGuard Firebox are all the security and updated features. You are able to configure the solution from the cloud platform and the application and web interface are very nice. Since I have been using this solution I have not been hacked or had any problems. What needs improvement? They are working on cloud-based options. However, they do not have the options fully functional in their solution at this time. For how long have I used the solution? I have been using WatchGuard Firebox for approximately five years. What do I think about the stability of the solution? WatchGuard Firebox is stable. What do I think about the scalability of the solution? The scalability of the WatchGuard Firebox is good. How are customer service and support? The technical support is good from WatchGuard Firebox. How was the initial setup? The initial setup was easy, and the time it took was a couple of hours. What's my experience with pricing, setup cost, and licensing? The price of the WatchGuard Firebox is reasonable. What other advice do I have? I rate WatchGuard Firebox an eight out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-03-22T00:00:00-04:00
Rated 5 out of 5 by from Easy to configure and has a nice user interface What is our primary use case? I used WatchGuard Firebox for small configurations and to give Active Directory access to some users so they could bypass the firewall. I also used the solution as a VPN. What is most valuable? WatchGuard Firebox is easy to configure and has a nice user interface. What needs improvement? The solution's pricing could be improved. For how long have I used the solution? I have been using WatchGuard Firebox for one year. What do I think about the stability of the solution? I rate the solution ten out of ten for stability. What do I think about the scalability of the solution? Around five users are using the solution in our organization. I rate WatchGuard Firebox a seven out of ten for scalability. How was the initial setup? On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a six or seven out of ten. What's my experience with pricing, setup cost, and licensing? The pricing depends on the quality of the product we are buying and the support. WatchGuard Firebox has good quality, but it is expensive. On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven or eight out of ten. What other advice do I have? The solution has some specific rules that detect multiple traffic from the same IP address. It will generate a report and send it to the administration's account email address so that we can analyze it and give the correct feedback for us to take action. With the high competition in the market with AI, everything is done a lot faster, and all the companies are trying to lower the cost of their IT solutions. Companies that don't make the correct investments in their IT solutions face malware attacks and ransomware attacks. Every company needs security because any kind of disruption will be extremely costly for the company to get out of. The solution's VPN capabilities have greatly improved our remote work security. It was very easy to configure and use. It was a bit tricky to configure on the remote computer, but everything was okay. The solution's management interface eases the setup and ongoing maintenance of the solution. I did an update a couple of months ago, and it was very easy. I rate the solution's documentation a six out of ten. I would recommend WatchGuard Firebox to other users because it's a well-known company that has been in the market for quite some time. It might have some vulnerabilities, like every other product in the market. Once the vulnerability is detected, it quickly makes patches for the system. Overall, I rate the solution a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2024-02-28T00:00:00-05:00
Rated 5 out of 5 by from Organization improved exponentially, scaling at full capacity, and meets our needs specifically What is our primary use case? My primary use case is for my network security even when I am out of the office. How has it helped my organization? WatchGuard Firebox has improved our organization one hundred percent from before we started using it. What is most valuable? I have found the DNS Watch feature for intrusion and prevention response and APT Locker most valuable to me. What needs improvement? I would like to see more training become available for us. I would like to see the port conflicts improved. For how long have I used the solution? I have been using WatchGuard Firebox for the past five years. What do I think about the stability of the solution? The stability is good. What do I think about the scalability of the solution? There is excellent scalability and we are using it at full capacity. How was the initial setup? The initial setup is quite complex and difficult, especially for first-time users. You need to go on the website and study it before you start using the policy manager. Once you start using the policy manager it becomes easier. What about the implementation team? We used a third party and the deployment time takes less than ten minutes. What was our ROI? The return on investment is that it saves us a lot of time from intruders creating problems. What's my experience with pricing, setup cost, and licensing? The licensing can be a one-time purchase unless you need the extra services for example twenty-four seven support. Which other solutions did I evaluate? I did try pfSense and FortiGate and decided WatchGuard Firebox was what I needed. What other advice do I have? I would rate WatchGuard Firebox a nine on a scale of one to ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-11-20T00:00:00-05:00
Rated 5 out of 5 by from Stable, good price, and good intrusion detection capability What is our primary use case? We are WatchGuard partners, and we also use it on our own. We are using it for general firewall purposes and vulnerability management. We are also using some of the additional security stacks such as intrusion detection and so on. We are one version behind the latest version. We have it on-prem at the moment, but some of our customers have private cloud solutions. What is most valuable? I like intrusion detection the most. What needs improvement? I'm pretty happy with it, but vulnerability management could improve a little bit in comparison to other parts, such as Cisco and so on. There could also be better reporting. For example, there should be more out-of-the-box management reports. These two improvements would be nice. For how long have I used the solution? I have been using this solution for around 10 to 15 years. What do I think about the stability of the solution? It's stable. What do I think about the scalability of the solution? It's scalable, but I haven't compared it with others. There are five people who are using it from an administrative perspective, but everyone is using WatchGuard because of the VPN. How are customer service and support? I haven't interacted with them myself, but my colleagues state that their support line is good. How was the initial setup? Its setup is of medium complexity. It's not super easy. Everything is in its right place, but it's not as complicated as other vendors. It's in the middle. The deployment duration varies. Depending on your needs, it could take a few hours. What's my experience with pricing, setup cost, and licensing? It's in the medium range. Its price is pretty good considering the functions and add-ons that are used. What other advice do I have? I would advise having a proper look at the features because there are a lot of different versions, scales, and limits on different Fireboxes. You have to decide in advance which one is good for you in terms of performance, future needs, and so on. You shouldn't have too many changes in your landscape. I would rate it an eight out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2022-11-16T00:00:00-05:00
Rated 5 out of 5 by from Granular solution enables being both restrictive or non-restrictive; reporting could be better What is our primary use case? Our primary use case for this solution is a primary firewall. What is most valuable? The features I found most valuable are probably the built-in VPN functionality and the scalability because they can both be centrally managed. It is very easy to scale. It is also very granular, so you can be as restrictive or as non-restrictive as you like. This means you can be very precise with it. What needs improvement? The area where I think this product can be improved is the user interface and the reporting. It can be quite difficult to find the correct logs and to actually find out what is going on. The digging can be time-consuming. For how long have I used the solution? I have been using this solution for a year now. What do I think about the stability of the solution? I would rate the stability of this solution an eight out of 10, with one being unstable and 10 being very stable. What do I think about the scalability of the solution? I would rate the scalability of this solution a 10, on a scale of one to 10, with one being not scalable at all and 10 being very scalable. We currently have about 200 users. How are customer service and support? From my experience with their customer service team, I would say that they seem quite knowledgeable and fairly quick to respond. Which solution did I use previously and why did I switch? Previously, we used FortiGate. FortiGate is a much more mature product. I feel like FortiGate is a lot easier to work with. Firebox, you're able to achieve the same outcomes, but it can be a lot more complicated to do so. How was the initial setup? The initial setup can be somewhat complex. I would rate it a six out of 10, with one being not complicated at all and 10 being very complex. What about the implementation team? Our deployment was done through a third party. What's my experience with pricing, setup cost, and licensing? I would rate their pricing plan a four, which means it's definitely on the cheaper scale. What other advice do I have? I would recommend this product, but you need to make sure that you've got the technical capability to work with it because it can be quite complicated. Overall, I would rate this solution a seven out of 10, with one being poor and 10 being excellent. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-12-16T00:00:00-05:00
Rated 5 out of 5 by from Great access portal but support and integration could be improved What is our primary use case? I mainly use Firebox for SSL, VPN, internet proxy, site-to-site tunnels, and intrusion protection. What is most valuable? Firebox's best feature is the access portal. What needs improvement? Firebox would be improved with integration for endpoint protection solutions. For how long have I used the solution? I've been using Firebox for three years. What do I think about the stability of the solution? Firebox is generally stable, with only some glitches here and there, and its performance is okay. What do I think about the scalability of the solution? Firebox is scalable. How are customer service and support? WatchGuard's technical support is okay, but they could do more to push knowledge so the customer could solve their own problems. How would you rate customer service and support? Neutral How was the initial setup? The initial setup was straightforward. What about the implementation team? We used an in-house team. What's my experience with pricing, setup cost, and licensing? Firebox is priced reasonably. What other advice do I have? I would give Firebox a rating of seven out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-08-12T00:00:00-04:00
Rated 5 out of 5 by from Provides decent security, is user-friendly, and has a good traffic monitor feature What is our primary use case? I'm a system administrator and we have a partnership with WatchGuard. What is most valuable? The solution has a useful traffic monitor. You can check if the packet in the unit works and analyze the proof quickly. It's very easy to use and provides good security. What needs improvement? We've found that sometimes the solution is not easy to understand and we need to bring in some specialist assistance. For how long have I used the solution? I've been using this solution for two years. What do I think about the stability of the solution? The solution is very stable. What do I think about the scalability of the solution? We haven't needed to scale so I can't comment on that. How are customer service and support? The support is good but we've had some difficult situations because not everyone in support is good when it comes to specific problems such as VoIP. Which solution did I use previously and why did I switch? We previously used Cisco but there came a time when we needed to move to a more updated product. How was the initial setup? The solution is difficult to implement without a specialist, especially the first time. It requires an IT technician. It's become easier for us to deploy ourselves now that we've had some experience. What's my experience with pricing, setup cost, and licensing? Licensing costs are very reasonable and paid annually. If you need additional options they can be bought separately. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:partners
Date published: 2022-08-14T00:00:00-04:00
Rated 5 out of 5 by from Functional, with features that work well, has good reporting and dashboard capabilities, and manages traffic more efficiently What is our primary use case? WatchGuard Firebox is used as the core firewall. It's also used for routing purposes. As a software, it's also used as a VPN access for external clients. How has it helped my organization? How WatchGuard Firebox improved my organization is that it provided a deeper level of traffic management. It allowed the company to more effectively manage the network traffic, which led to higher efficiencies across the network. Though FortiGate does a much better job of managing traffic, WatchGuard Firebox does it more efficiently. What is most valuable? What I found most valuable in WatchGuard Firebox is that it's a functional platform that works, and each of its features works well. The solution also has good reporting and dashboard capabilities. I also find the overall performance of WatchGuard Firebox great. What needs improvement? What could use some significant improvement in WatchGuard Firebox would be its interface and policy management. An additional feature I'd like to see in the next release of WatchGuard Firebox is the ability to modify an existing policy instead of having to recreate a policy when changes are necessary. At the moment, there's no possibility to modify the policy. You have to delete the policy and recreate it. For how long have I used the solution? I've been using WatchGuard Firebox since 2016. I'm still using it. What do I think about the stability of the solution? WatchGuard Firebox is a very stable product with no issues whatsoever. What do I think about the scalability of the solution? WatchGuard Firebox is a very scalable product. My company decided, after initial implementation, to move to a redundant core network, and it was able to implement a second device seamlessly to act as a passive follow. How are customer service and support? All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support team is very responsive and very knowledgeable. I haven't had an issue that the team hasn't been able to resolve. The team always responded within the SLAs. On a scale of one to five, I'm rating the support for WatchGuard Firebox a five. Which solution did I use previously and why did I switch? We used Palo Alto before WatchGuard Firebox, and the reason we switched was because of some failures in the Palo Alto firewall. How was the initial setup? The initial setup for WatchGuard Firebox was very straightforward, though my company has a relatively complex network utilizing SD-WAN, MPLS, and BOVPN technologies. On a scale of one to five, where one is the worst and five is the best, I'm rating my setup experience a four. There's always room for improvement, but it was a fairly good process. The deployment of the WatchGuard Firebox took eight hours to complete. WatchGuard Firebox has been implemented as the core firewall for the organization. The reason my organization upgraded to the device and switched from a previous software was due to a hardware failure of the previous firewall. What about the implementation team? We deployed WatchGuard Firebox internally, through my team. What was our ROI? In terms of ROI from WatchGuard Firebox, from a data perspective, I couldn't share only because my company doesn't have any metrics on ROI. However, I can say that the threat management and prevention features such as IPS and IDS caught several malicious files coming in through the firewall or WatchGuard Firebox, so I suppose that alone makes it worth its weight in gold. What's my experience with pricing, setup cost, and licensing? We paid $4000 in AUD for WatchGuard Firebox per year. There were no additional costs. Which other solutions did I evaluate? I didn't evaluate other solutions, apart from Palo Alto, before using WatchGuard Firebox. What other advice do I have? I'm using the latest version of WatchGuard Firebox. My company has one thousand and five hundred users of WatchGuard Firebox in IT, Finance, and Graphic Design. At this point, there's no plan to scale WatchGuard Firebox, but it's fairly well-configured to scale if required. I do ninety-nine percent of the work in terms of maintaining the product. One person seems enough for the maintenance of the WatchGuard Firebox. The only advice I would share to others looking to implement WatchGuard Firebox for business is to consult with a person experienced on the platform, specifically during your first implementation, just because there could be some unique issues that you may face that you won't find outside of the WatchGuard platform. Overall, I would recommend WatchGuard Firebox to others. In general, I'd give WatchGuard Firebox eight out of ten because there's always room for improvement. No product will ever get a perfect ten. I ruled out nine as the rating and I gave WatchGuard Firebox an eight just because fundamentally, a firewall packet and policy management is at the forefront of what a firewall does, and not being able to modify the policy really bumps the product down a little bit in terms of rating, in my opinion. I'm a customer of WatchGuard Firebox. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-09-06T00:00:00-04:00
Rated 5 out of 5 by from Highly stable, easy to use, and excellent support What is our primary use case? We're using WatchGuard Firebox for multi-factor authentication (MFA), layer three switching, and to segregate our industrial network from our corporate network. What is most valuable? The most valuable feature of WatchGuard Firebox is its ease of use. What needs improvement? WatchGuard Firebox could improve the speed of updates, such as new features or improvements. However, they are frequently improving the solution in many areas, such as geo-locations, definitions, and web blocking. For how long have I used the solution? I have been using WatchGuard Firebox for approximately six years. What do I think about the stability of the solution? The stability of WatchGuard Firebox is very stable. What do I think about the scalability of the solution? WatchGuard Firebox is very scalable. We're using it in a redundant system with two stacked together. It has good redundancy and is good for failover. Our whole company of approximately 100 users is using the solution. How are customer service and support? The support from WatchGuard Firebox is very good. How would you rate customer service and support? Positive What about the implementation team? We have one system administrator doing the support and maintenance of the WatchGuard Firebox. What's my experience with pricing, setup cost, and licensing? We license the WatchGuard Firebox annually. There are different types of subscriptions available. We are paying approximately $15,000 annually. The cost can increase if you purchase different subscriptions. What other advice do I have? You can purchase the solution without support, but I would strongly recommend the support. The support is great. I rate WatchGuard Firebox an eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-09-04T00:00:00-04:00
Rated 5 out of 5 by from The tool's antivirus and malware detection systems require improvement What is our primary use case? My company uses WatchGuard Firebox for the data centers that work in our office. My company has websites and web applications, because of which we use WatchGuard Firebox for system security. What needs improvement? In WatchGuard Firebox, the antivirus and malware detection systems are areas with shortcomings that require improvement since they are the most important elements of a cybersecurity tool. In the future releases of WatchGuard Firebox, I want to see more frequent updates. For how long have I used the solution? I have been using WatchGuard Firebox for two years. I am an end-user of WatchGuard Firebox. What do I think about the stability of the solution? Stability-wise, I rate the solution a one out of ten. What do I think about the scalability of the solution? It is not a very scalable solution. Scalability-wise, I rate the solution a three out of ten. The scalability structure of the product does not work properly. There are some downtimes in the solution for which we don't get any notifications. In our company, we don't worry whenever there is an upgrade for the solution. In my company, we are full-time users of WatchGuard Firebox, and we have applications that are not just used inside our office but publicly on the internet. My company faces many cyberattacks from Russia and China, which is really bad. My company does not plan to increase the use of the solution. How are customer service and support? When trying to contact the product's technical support team, it turns out to be a slow process. I rate the technical support a three out of ten. How would you rate customer service and support? Negative How was the initial setup? I rate the initial setup phase of the tool a seven on a scale of one to ten, where one is difficult, and ten is easy. The solution is deployed on an on-premises model. The solution's deployment process takes just a few hours to be completed. For the deployment process, you first connect to a serial cable. WatchGuard has management software that you need to install on a computer to manage the firewall software. You need to connect the firewall serial cables to your computers. In my company, we manage just one software for upgrades and deployments. One person is enough to take care of the product's deployment process. What's my experience with pricing, setup cost, and licensing? WatchGuard Firebox is a cheap solution. What other advice do I have? The systems from WatchGuard are not properly working since I have seen that my company faces exploits in security when using WatchGuard Firebox. If you just plan to use WatchGuard Firebox in your office and not publicly, then it is okay to purchase it. With WatchGuard Firebox, you can manage your users and permissions while also taking care of the basic setup phase in your office. For systems open on the internet, you can use solutions bigger than WatchGuard Firebox that can provide you with more professional services. Since the tool's performance is not good, I rate the overall tool a two out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-10-09T00:00:00-04:00
Rated 5 out of 5 by from The solution's most valuable feature is dashboard but need improvement in accessibility What is most valuable? The tool's most valuable feature is the dashboard. What needs improvement? The solution needs to improve its accessibility. For how long have I used the solution? I have been working with the solution for four months. What do I think about the stability of the solution? I rate the tool's stability an eight out of ten. What do I think about the scalability of the solution? My company has three users for WatchGuard Firebox. What other advice do I have? I rate WatchGuard Firebox a five out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:
Date published: 2023-10-19T00:00:00-04:00
Rated 5 out of 5 by from An affordable solution for the site's firewall and VPN solution but lacks customer service What is our primary use case? We use WatchGuard Firebox for the site's firewall and VPN solution. The WatchGuard supports remote gateway and mobile VPNs. WatchGuard Firebox serves as the primary firewall for the site. What is most valuable? The solution has many security features. We have an intrusion provision system and filtering and block filtering. These features have been enabled, and we have created services around them. What needs improvement? WatchGuard has several limitations, particularly concerning throughput and performance, and management, firmware updates, and customer support need improvement. The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is high even in times of priority issues. Moreover, the solution doesn’t have deep filtering. This limitation affects packet analysis, traffic analysis, and traffic monitoring, particularly regarding troubleshooting. On the other hand, Fortinet Firewall offers a deep level of troubleshooting and packet filtering. This allows us to obtain detailed information in scenarios like drops or disruptions to understand where the issue occurred, whether with the customer or on our end. WatchGuard cannot perform packet captures for multiple IPs simultaneously, restricting us from achieving them individually. Due to these limitations, we are considering migrating to Fortinet. For how long have I used the solution? I have been using this solution since 2018. What do I think about the stability of the solution? The solution is stable, as I have been using a couple of devices without any restart since 2018, and there has been no downtime for these devices. I rate the solution’s stability a nine out of ten. What do I think about the scalability of the solution? I rate the solution’s scalability a seven out of ten. How are customer service and support? The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is high even in times of priority issues. It doesn’t have deep filtering. This limitation affects packet analysis, traffic analysis, and traffic monitoring, particularly regarding troubleshooting. On the other hand, Fortinet Firewall offers a deep level of troubleshooting and packet filtering. This allows us to obtain detailed information in scenarios like drops or disruptions to understand where the issue occurred, whether with the customer or on our end. How would you rate customer service and support? Neutral How was the initial setup? I would rate my experience with the initial setup around six on a scale of one to ten, one being hard and ten being easy. What's my experience with pricing, setup cost, and licensing? WatchGuard is better when compared to other firewalls. It is affordable for a midsized company. WatchGuard is affordable, with features for individual customers, end-users, and midsized companies. However, big businesses with growth and an increasing workload have to migrate. I rate the solution’s pricing a four on a scale of ten, one being lowest and ten being highest. What other advice do I have? We don’t know much about what's happening in the traffic pattern. We will have the opportunity to configure everything. We can use the firewall for dynamic routing and various other tasks. However, despite its capabilities and offerings, there are still some limitations. WatchGuard doesn’t offer deep-level packet filtering or in-depth packet analysis for companies with numerous applications. WatchGuard is a good solution if you require a comprehensive analysis of your organization’s activities within your budget. Overall, I rate the solution a seven out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-07-31T00:00:00-04:00
Rated 5 out of 5 by from Reliable and stable solution What is our primary use case? The WatchGuard Firebox is our version of a firewall. It has several use cases. What is most valuable? WatchGuard Firebox's two-factor authentication feature is particularly useful and provides an added layer of protection. It's been a reliable and stable solution for us. What needs improvement? When working with WatchGuard, specifically in configuring Panda Security on the portal for the first time, it was challenging for me. Creating the partner center and setting up the account in Panda Security was not straightforward. Although working with the Panda Security part itself is easy, I faced difficulties in creating the partner center. So, maybe this could be an area of improvement. Another area of improvement is the license. The price could be cheaper. For how long have I used the solution? We currently use WatchGuard Firebox T20 model. What do I think about the stability of the solution? What do I think about the scalability of the solution? There are around 26 users using this solution. In terms of user capacity, the T20 model can support up to 20 users. How was the initial setup? WatchGuard Firebox is easy to use and set up. I work with the solution every day, so I'm quite familiar with it. In my experience, setting up WatchGuard has been straightforward. It didn't require much effort. Although I have spoken to others who mentioned that implementing it for the first time can be challenging, I personally found it easy. I had no issues with the setup. Whether it was deployed in the cloud or locally, it took a month. I maintain the solution and provide technical support. What about the implementation team? I recall when I bought the first Firebox; someone advised me to start by seeking assistance from the WatchGuard support center. I found all the necessary information to implement the solution. That's why I believe it was relatively easy for me to implement it the first time. However, I am aware that many people find it challenging to implement WatchGuard on their first attempt. What's my experience with pricing, setup cost, and licensing? Currently, we use an internal lead to sell WatchGuard to our clients. So, the price varies. However, it's worth mentioning that our internal use of WatchGuard includes Panda Security as well. We do pay for a license. It's a three-year license. It is an expensive solution. The price could be lower. What other advice do I have? WatchGuard is not a widely known solution in my country. People here tend to use CheckPoint, Fortinet, and Palo Alto more. However, I believe WatchGuard is a good solution that more people should be aware of and consider. We are actively working to promote it in Angola. In fact, there might be more companies in our country that could benefit from using the WatchGuard solution. Overall, I would rate the solution an eight out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:Reseller
Date published: 2023-06-19T00:00:00-04:00
Rated 5 out of 5 by from A stable and powerful firewall solution that has a user-friendly dashboard What is our primary use case? We have had some difficulty introducing the brand on the market because, in Angola, we have another brand with a more aggressive approach than WatchGuard. The end users prefer other brands like Sophos and Check Point over WatchGuard Firebox. We will soon be an expositor of WatchGuard Firebox. We have some customers that use Panda Security just for endpoints. We have some customers that use WatchGuard Firebox directly or indirectly. What is most valuable? WatchGuard Firebox is the most powerful firewall for Wi-Fi security. What needs improvement? The scalability of the solution needs improvement. For how long have I used the solution? I have been using WatchGuard Firebox for more than one year. What do I think about the stability of the solution? WatchGuard Firebox is a stable solution. I rate WatchGuard Firebox ten out of ten for stability. What do I think about the scalability of the solution? At the moment we are providing support to five customers. I rate WatchGuard Firebox a nine out of ten for scalability. How are customer service and support? The solution’s technical support team is very good. We have always received quick responses from the support team. How was the initial setup? WatchGuard Firebox’s initial setup is very easy. The configuration is easy since the solution is user-friendly and has an intuitive platform and dashboard. What's my experience with pricing, setup cost, and licensing? The solution is not expensive and customers pay for a yearly license. What other advice do I have? We have a direct relationship with the master distributor of WatchGuard Firebox in Angola and Africa. WatchGuard Firebox is the only solution we work with for firewalls and cybersecurity. When we start WatchGuard Firebox's deployment, we redirect it to the cloud. Overall, I rate WatchGuard Firebox ten out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:Reseller
Date published: 2023-06-24T00:00:00-04:00
Rated 5 out of 5 by from It's easy to connect to the VPN and allows remote work What is our primary use case? Our primary use cases for WatchGuard Firebox are routing and VPN, including the integrated firewall. We do not use the SSO system or any other router features. How has it helped my organization? WatchGuard Firebox was able to help our organization during the pandemic as we were obligated to work from home. We were working remotely, so the VPN feature of WatchGuard Firebox allowed remote work. What is most valuable? The most valuable feature of WatchGuard Firebox is the VPN. It's easy to connect to the VPN. What needs improvement? The user interface for WatchGuard Firebox has room for improvement. Right now, it's a bit complex to work with and could be easier. I like Fortigate better because its user interface is nicer and easier to work with than WatchGuard Firebox, so improving the user interface would be great. For how long have I used the solution? I've used WatchGuard Firebox for two to three years and still use it at work. What do I think about the stability of the solution? WatchGuard Firebox is a nine out of ten in terms of stability. What do I think about the scalability of the solution? In terms of scalability, WatchGuard Firebox is an eight out of ten. How are customer service and support? I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten. How would you rate customer service and support? Neutral Which solution did I use previously and why did I switch? The company used Fortinet before using WatchGuard Firebox, though I don't have information on which Fortinet product and why the company switched to WatchGuard Firebox. How was the initial setup? I wasn't involved in the deployment of WatchGuard Firebox because I wasn't there when the company chose the product. I just learned to love it. What was our ROI? WatchGuard Firebox was great for remote working, but I have no information on its ROI. What's my experience with pricing, setup cost, and licensing? I have no information on WatchGuard Firebox costs. What other advice do I have? My company uses WatchGuard Firebox. There's a Watchguard router for the internet and three sites on WatchGuard. I'm using WatchGuard Firebox M440. The product is deployed on-site. I can recommend WatchGuard Firebox to anyone looking into implementing it, but I cannot advise on how to implement the product for your network or environment. My rating for WatchGuard Firebox is eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-01-17T00:00:00-05:00
Rated 5 out of 5 by from Fast, reasonably priced, and reliable What is our primary use case? We primarily use the solution to secure our networks in branch via SSL and VPN. We also use it for our web pages hosted on our servers. This product handled everything UTM. How has it helped my organization? The solution has benefitted us by offering a secure connection. We don't spend as much time analyzing when traffic goes somewhere. We have clearance capabilities. We see what happens in our network. What is most valuable? The hardware is quite good. The solution is fast. When we commit and change items in Firebox. It just works and it is simple. When you drop a connection, it gets dropped in a second. The speed is important to us. It has everything we need in terms of functionality. The solution is scalable. It is stable and reliable. Pricing is reasonable. What needs improvement? The UI and web view aren't nice. The fonts are too small, for example. For how long have I used the solution? I've been using the solution for three years. What do I think about the stability of the solution? It is very stable. I haven't seen any issues with it. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. I'd rate it nine out of ten in terms of stability. What do I think about the scalability of the solution? The solution can scale quite well. If a company needs to expand, it can. I'd rate the ability to scale at an eight or a nine out of ten. It's easy. How are customer service and support? I've never directly reached out to technical support. How was the initial setup? When we need to make something really good, we need to take the time to ensure that's the case. However, the configurations are simple. What about the implementation team? We had a business help us implement the solution. What was our ROI? So far, the solution has been worth the cost. What's my experience with pricing, setup cost, and licensing? The product isn't necessarily expensive to acquire. The pricing is reasonable. There are no extra costs or hidden fees. What other advice do I have? I'd rate the solution nine out of ten. We've been pleased with the product overall. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-02-05T00:00:00-05:00
Rated 5 out of 5 by from Rock-solid stability and easy to change the model What is our primary use case? We primarily use WatchGuard Firebox for security and connections. It's a web and endpoint, and we have different connections to associates and customers through internal networks, which is a big part of it. What is most valuable? The performance has been satisfactory for all of them, and I appreciate how it simplifies configuration. While it does require a certain configuration process, once completed, it works seamlessly. Personally, I find the ease of configuration to be the most valuable aspect of this product. We're primarily using the on-prem version, but we do use the cloud-based version a little bit as well. When I was with my previous company, we had many customers with WatchGuard devices, and the cloud-based services were quite good. One feature that I really liked was the ability to configure settings and push them straight to the cloud, which made it easier to distribute them to different firewalls. What needs improvement? One thing, which I have been finding a bit annoying, is that it's too dependent on the Windows operating system. The configuration systems and software required to access WatchGuard always run on the Windows system. As my workstation is Linux, I need to have access to Windows to use WatchGuard. It's a little inconvenient for me, but it's not a big issue. For me, that's the most annoying thing, and I would like it to be more Linux-friendly. In the next release, I would like to see better software and configuration systems that could also be used on Linux. For how long have I used the solution? I've been using it for about ten years. We are using the latest version of WatchGuard Firebox. What do I think about the stability of the solution? It's been a rock-solid solution with no issues. I would rate it a ten out of ten. The WatchGuard Firebox has been a reliable and stable solution for us. Only once in the ten-year period did we experience some issues with the product, but practically never any issues with the solution. What do I think about the scalability of the solution? It is a scalable solution. I would rate it a nine out of ten. Overall, there are around 50 to 70 users using WatchGuard Firebox in our local office. There are also people using this solution in our head office in other countries. How are customer service and support? The customer service and support team was good. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? I have used some SIP (Session Initiation Protocol) products and some Cisco products. But very little. Because most of the time, I use WatchGuard Firebox. How was the initial setup? In the beginning, around ten years ago, it was a little bit challenging. However, the support was excellent in Finland, where I am located. The team who worked there provided good courses, and now, everything else is much more straightforward to install than before. They are so easy to configure, from the littlest firewall to the biggest one. That's very good cohesion in the whole lineup of devices. It's easy to change the model if you need more performance, and you can easily change the hardware. From the very small five boxes to the bigger ones, it's easy to change the model if you need more performance. When you purchase the WatchGuard Firebox, you usually get the software with the option that the new hardware comes with. What about the implementation team? course, it takes longer if you want to modify everything to ensure that your email gateway is working as it should and your VPN tunnels are set up properly. However, it's still very fast. So, I just quickly put the network cables in, and it starts working. But, of course, it's important to get everything working correctly, which takes some time, not because of the WatchGuard Firebox, but because you need to put every server you'll be using in working order and ensure that everything is working well with the firewall. It takes time. But once everything is set up, it's good to go. In a new installation, it will always take time to get everything working as desired. There will always be something that needs to be done and different things you may want to enhance. But, with WatchGuard Firebox, you can get it working very quickly and then modify everything later. Usually, we have two people for maintenance because there are usually other things happening at the same time. When we know that we need to do something bigger for the firewall, we exchange the hardware for a better or newer one or do software updates. The big picture of software updates is made in stock. So usually, one guy maintains the firewall, another update the servers, and they oversee the maintenance and anything else that needs to be done. The job role of the maintenance team is IT administrator. What's my experience with pricing, setup cost, and licensing? We usually keep up with the support subscriptions and usually make a three-year contract or buy a 3-year subscription. And then, it's time to update the hardware at the same time. Our size of the firewall has been from €5,000 to €7,000. I don't exactly remember the price, but that size of hardware was what we needed. What other advice do I have? I would definitely recommend using WatchGuard Firebox. Overall, I would rate the solution a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-04-18T00:00:00-04:00
Rated 5 out of 5 by from Easy to deploy, simple to maintain, and has great visibility What is our primary use case? In Italy, small and medium-sized enterprises are prevalent, with fewer than 20 devices being used in most companies. As a result, we typically use entry-level routers such as the T25 or T45. How has it helped my organization? We sell security and management services for our clients' structures, which allows us to provide visibility into events and the flow of actions taken by both the users and our company. We are pleased to have this tool within the Firebox toolset, as it enables us to show customers what is happening during an incident, as well as to continually monitor the structure. What is most valuable? Management and visibility are the most valuable features. What needs improvement? Visibility with an app that could extract or connect the data without entering Firefox directly would be an improvement. I am looking for tools that can improve mobile security because our Firebox router mainly focuses on physical perimeter security. While we can use VPN to connect laptops to the network, mobile phones, and tablets can only rely on wireless networks, which don't provide direct endpoint security. Therefore, I believe there is a need for additional measures to connect mobile devices securely to the Firebox router. The price has room for improvement. For how long have I used the solution? I have been using the solution for a couple of years. What do I think about the stability of the solution? The solution is generally stable, although we have encountered a few hardware issues that were promptly resolved by replacing the affected devices. How are customer service and support? The support is great and specialized. How was the initial setup? The initial setup is straightforward. Our deployment strategy is simple. We require a couple of people. First, we set up the structure and connect the Firebox, whether it's a new installation or a replacement for other devices. Next, we prepare the configuration, LAN, and rules. Then, we make a brief stop to switch the core device to the customer's structure. After that, we move to each endpoint and use VPN or other tools to complete the setup. The direct operation on the endpoint site takes less than an hour, and the preparing phase another two to four hours. What about the implementation team? The implementation was completed in-house. What's my experience with pricing, setup cost, and licensing? We are utilizing an MSP licensing model and are content with the minimal amount spent on the devices rather than committing to long-term licensing. What other advice do I have? I give the solution a ten out of ten. The maintenance of a simple structure is easy. I recommend trying WatchGuard Firebox directly but keep in mind that the wireless devices can only be connected to the wireless network. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Implementer
Date published: 2023-04-14T00:00:00-04:00
Rated 5 out of 5 by from Provides good stability and high availability of devices What is our primary use case? We use the solution as an internet gateway. With its help, we can establish the connection between our company's HQ and branch. How has it helped my organization? The solution provided us with site connections and internet policies. What is most valuable? The solution's valuable feature is its pricing which is better than other competitors. What needs improvement? The performance of the solution's processor needs to be faster than other vendors. Also, it is time-consuming to configure it whenever multiple policies are involved. This area needs improvement as well. For how long have I used the solution? I have been using the solution since 2012. What do I think about the stability of the solution? The solution is highly stable. I rate its stability a nine. What do I think about the scalability of the solution? We have around 200-300 solution users in our organization. I rate its scalability a nine. How are customer service and support? The solution's technical support is excellent. Which solution did I use previously and why did I switch? Fortinet is faster to configure and access policies than WatchGuard. How was the initial setup? The solution's initial setup process was simple, as I already have experience using it. It takes a month to complete. The process involves setting up the solution in a lab. Later, deploying it in a production environment once it meets all the configuration requirements. What about the implementation team? Initially, we took help from a third-party vendor to deploy the solution. Afterward, we did it in-house. It requires three to four network administrators for deployment and two network administrators for maintenance. What was our ROI? The solution is worth buying. What's my experience with pricing, setup cost, and licensing? I rate the solution's pricing as an eight. What other advice do I have? I rate the solution as an eight. It offers more variable license bundles and has high availability than the other products. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.customer
Date published: 2023-05-11T00:00:00-04:00
Rated 5 out of 5 by from Very flexible without any licensing limitations What is our primary use case? We use this for our network, mainly for the configuration of rules, such as VPN connections, remote access connections, and application web filtering. I'm a security engineer and we are customers of WatchGuard. What is most valuable? This is a very flexible product without licensing limitations. They offer good classes through Gartner. What needs improvement? Although this solution is better than others on the market, I'd like to see improvement in the visibility of network traffic. It feels that the web interface is missing some parts, particularly access and configuration. For how long have I used the solution? I've been using this solution for two years. What do I think about the stability of the solution? The solution is stable. What do I think about the scalability of the solution? The solution is scalable. How are customer service and support? We've never had to use the technical support. How was the initial setup? The initial setup is straightforward. What other advice do I have? I rate this solution eight out of 10. Disclaimer: My company has a business relationship with this vendor other than being a customer:Integrator
Date published: 2023-04-16T00:00:00-04:00
Rated 5 out of 5 by from Useful VPNs, effective web filtering, and cost effective What is our primary use case? The utilization of the WatchGuard Firebox system is as follows: the head office, located in Barbados, has two remote offices in New York and Toronto that utilize Cisco for their VPNs, which are running to these two locations for the branch offices. The email system has three locations for redundancy, two in the UK in Purley and London, and one in Toronto, Canada. Employees who work from home, access the office through mobile VPNs. How has it helped my organization? The WatchGuard Fire Box has greatly improved the functioning of our organization, especially in the wake of the COVID-19 pandemic. Prior to the pandemic, the use of VPNs was primarily limited to IT support. However, with the rollout of the WatchGuard Fire Box, all of our staff members in Barbados, Toronto, and New York were able to seamlessly transition to working from home. The WatchGuard Fire Box also provides a unified track for virus scanning, which enhances the security of our connections. Additionally, we have moved our email off-island, which has made the SPA filtering from WatchGuard redundant. Overall, the WatchGuard Fire Box has played a critical role in enabling our organization to adapt to the challenges posed by the pandemic and work efficiently from home. What is most valuable? The most valuables feature of WatchGuard Firebox are the VPNs, and web filtering where we can stop users from going to malicious sites. What needs improvement? The VPN aspect of the WatchGuard Firebox is an area that could potentially benefit from improvement. We encountered difficulties while attempting to integrate Windows 11 laptops into the system, which resulted in unreliable connections. After some research, we discovered that this was primarily due to compatibility issues with Windows 11 and required a patch. However, it was still a challenge as it seemed that even when we tried to keep the laptops on Windows 10, they still exhibited the same issues as Windows 11 machines. Despite WatchGuard attributing the problem to Microsoft, we were eventually able to find a solution and all the machines are now functioning seamlessly. The solution comes with a web interface that facilitates configurations, but it doesn't have the same level of functionality as the installed client or system manager. The web UI could be further improved. In a future release, the detection of ransomware would be helpful. Ransomware is our biggest fear. For how long have I used the solution? I have been using WatchGuard Firebox for approximately 20 years. What do I think about the stability of the solution? I rate the stability of WatchGuard Firebox a nine out of ten. What do I think about the scalability of the solution? Approximately thirty individuals are currently utilizing the Watchguard Firebox solution. This includes a diverse range of individuals from the CEO and directors, to managers, secretaries, clerks, and even our receptionist. Given the recent trend of remote work, it has become increasingly necessary for all individuals within the company to have access to the firewall for their daily job duties. As a government agency, our budget has been impacted by the current economic circumstances, which has resulted in a reduction in funding. Consequently, it would not be feasible to allocate additional resources toward increasing usage within the next year or two. Nonetheless, we will strive to maintain the current level of functionality and make any necessary updates to ensure a smooth operation. I rate the scalability of WatchGuard Firebox a nine out of ten. How are customer service and support? There is a time difference when I have tried to receive support causing some challenges. I rate the support from WatchGuard Firebox a seven out of ten. How would you rate customer service and support? Neutral Which solution did I use previously and why did I switch? We used Check Point previously. How was the initial setup? The deployment took us a couple of hours and it was simple. The deployment process for the WatchGuard Firebox in our department was a rather straightforward one given the size of our team. Being the head of the department and the sole person responsible for handling firewalls, I was in charge of conducting the entire process from start to finish. This involved a considerable amount of research to determine the most suitable option, followed by cost analysis to ensure that we were making the most cost-effective decision. Ultimately, I was responsible for making the selection, conducting the implementation, and overseeing the entire process, which required me to take on a multitude of tasks and responsibilities. I rate the setup of WatchGuard Firebox an eight out of ten. What about the implementation team? We did the deployment of the solution in-house. What was our ROI? We have seen an ROI from using the solution. I rate the ROI of WatchGuard Firebox a nine out of ten. What's my experience with pricing, setup cost, and licensing? Despite the fact that there is always room for improvement, the current pricing of the solution is still lower compared to its competitors. I rate the price of the WatchGuard Firebox an eight out of ten. Which other solutions did I evaluate? We have evaluated SonicWall and Cisco, but the choice to choose WatchGuard Firebox was based on cost and reputation. What other advice do I have? We use two people for the maintenance of the solution. I would recommend it and tell them to try it. It is a cost-effective, reliable solution. I rate WatchGuard Firebox a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-02-09T00:00:00-05:00

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