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Symantec Platinum Support - technical support - for Symantec Managed PKI Ma

Mfg. Part: 21347098 | CDW Part: 3728824 | UNSPSC: 86101601
$0.07SAVE Call
$0.06Advertised Price
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Note: Leasing is available to businesses only. Leasing is not available to individuals.
800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships today if ordered within 4 hrs 59 mins
  • Technical support
  • for Symantec Managed PKI Manufacturer Certificates
  • Symantec Buying Programs : Rewards
  • level B ( 12000-19999 )
  • 1 point
  • phone consulting
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Product Overview
Main Features
  • Technical support
  • for Symantec Managed PKI Manufacturer Certificates
  • Symantec Buying Programs : Rewards
  • level B ( 12000-19999 )
  • 1 point
  • phone consulting
  • 1 year
  • 24x7
Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (Monday - Friday) and are also accessible after hours for critical business situations. This includes 24 x 7 Web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Hosted Service Type: SaaS
Installation Type: Hosted

Header
Brand: Symantec
Compatibility: PC
Manufacturer: Symantec Rewards Licensing
Packaged Quantity: 1
Product Line: Symantec Platinum Support

Licensing
License Pricing: Volume
Point Value: 1 point
Pricing Level: Level B
Pricing Range: 12000-19999

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 5 named contacts / severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: 5 named contacts / severity level 2
Response Time: 2 hours



Limitation: 5 named contacts / severity level 3
Response Time: 8 hours



Service Type: E-mail consulting



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Web support

Software
Licensing Program: Symantec Buying Programs : Rewards
Software Title: Symantec Managed PKI Manufacturer Certificates

 
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12/5/2016 11:01:53 AM
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