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StorageCraft Premium Support - technical support - for StorageCraft ShadowP

Mfg. Part: GULM80USSS011YZZZ | CDW Part: 3437645 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.800.4239 Mon-Fri 7am-7:30pm CT

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800.800.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for StorageCraft ShadowProtect Granular Recovery for Exchange ( v. 8.x )
  • unlimited mailboxes
  • emergency phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for StorageCraft ShadowProtect Granular Recovery for Exchange ( v. 8.x )
  • unlimited mailboxes
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
  • English
  • United States
StorageCraft customers with an active maintenance agreement have the option to purchase Premium Support as an additional support service to the standard support (maintenance).

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Software
License Qty: Unlimited mailboxes
License Validation Period: 1 year
Software Title: StorageCraft ShadowProtect Granular Recovery for Exchange
Version: 8.x

Header
Brand: StorageCraft
Compatibility: PC
Country Kits: United States
Localization: English
Manufacturer: StorageCraft
Packaged Quantity: 1
Product Line: StorageCraft Premium Support

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity high
Response Time: 1 business day
Service Type: Phone consulting



Limitation: Severity medium
Response Time: 2 business days



Limitation: Severity low
Service Type: E-mail consulting



Service Type: Emergency e-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

General
Installation Type: Locally installed

 
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12/9/2016 11:47:57 PM
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