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StarWind Standard support Plan - technical support - for StarWind Virtual S

Mfg. Part: SVS-SM | CDW Part: 3457077 | UNSPSC: 86101601
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This item was discontinued on May 22, 2017.

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800.800.4239 Mon-Fri 7am-7:30pm CT

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800.800.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for StarWind Virtual SAN
  • 1 node
  • ESD
  • phone consulting
  • 1 year
  • 9x5
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Product Overview
Main Features
  • Technical support
  • for StarWind Virtual SAN
  • 1 node
  • ESD
  • phone consulting
  • 1 year
  • 9x5
In addition, all new StarWind customers are eligible to receive initial StarWind configuration assistance service provided via phone or an attended remote support session.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 1 node
Software Title: StarWind Virtual SAN

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: StarWind Software
Compatibility: PC
Manufacturer: Starwind
Model: Standard support Plan
Packaged Quantity: 1
Product Line: StarWind

Service & Support
Service Availability: 9 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity high
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 9:00 AM - 6:00 PM
Service Type: Phone consulting



Limitation: Severity medium
Response Time: 8 business hours



Limitation: Severity low
Response Time: 12 business hours



Response Time: 3-5 business days
Service Type: Installation & configuration



Service Type: E-mail consulting



Service Type: Web knowledge base access



Service Type: Web support



Service Type: Major upgrades

General
Electronic Distribution: Yes

 
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5/27/2017 6:45:22 AM
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