SourceCode Technical Support and Maintenance Gold Level Standard Extended Term - technical support - for K2 Platform - 1

Provided you are current on your payments for Technical Support and Maintenance services, SourceCode will periodically make available to you patches, bug fixes, modifications and updates to the software, as well as upgrades, which SourceCode generally releases without charge to its supported customers. All software updates are considered part of the software and licensed to you pursuant to your license for the software. Technical Support and Maintenance services are provided only for the recently released version of the software and the immediately preceding version of the software. Call center access and interaction with the SourceCode support team in the local region providing you with support to log support service requests and address potential bugs in the software according to these policies. SourceCode will also provide you with online support logging facilities to log support ticket requests pertaining to potential bugs in the software according to these policies. You will also have access to an on-line collection of self-help tools and how-to information to help you develop your own solutions and troubleshoot issues.