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SAP Crystal Reports 2011 - upgrade license

Mfg. Part: 7010937-50P | CDW Part: 2390561 | UNSPSC: 43232304
$227.99Advertised Price
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  • Upgrade license
  • 1 named user
  • volume
  • 50+ level
  • mix and match
  • Win
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Product Overview
Main Features
  • Upgrade license
  • 1 named user
  • volume
  • 50+ level
  • mix and match
  • Win
As a trusted name in reporting, IT professionals, report authors, and developers have been using SAP Crystal Reports software for almost two decades to create powerful, user-friendly, and dynamic reports from virtually any data source. You can transform overwhelming amounts of transactional and relational data into richly formatted reports and deliver actionable information to business users, inside and outside the organization.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
System Requirements
Platform: Windows

Software
License Category: License
License Qty: 1 named user
License Type: Upgrade license

Header
Brand: SAP
Compatibility: PC
Manufacturer: Business Objects
Model: 2011
Packaged Quantity: 1
Product Line: SAP Crystal Reports

General
Category: Business applications
Subcategory: Business - databases / database tools

Licensing
License Pricing: Volume
Licensing Details: Mix and match
Pricing Level: 50+ level

Product Reviews
Rated 3.8 out of 5 by 19reviewers.
Rated 3 out of 5 by ?The graphing portion of Crystal Reports is still lacking but despite this you can present consistent formatted reports Valuable Features:The ability to plug into multiple data sources and present consistent formatted reports for our internal and external clients. We work for multiple clients around the country and this allows us to present standardized reports. Crystal Reports also allows us to pull SAP and present it as an analytical tool rather than downloading data and manipulating it in Excel.Improvements to My Organization:One key improvement has been the elimination of tedious and redundant work. Where we used to do a lot of data manipulation from SAP, we can now run a Crystal Report and get the data we need in the format we desire. It has saved a lot of unnecessary man-hours.Room for Improvement:The graphing portion of Crystal Reports is still lacking. I realize that there are other Business Objects programs out there more graphics intensive, but it would be nice if Crystal could fully service those needs as well.Use of Solution:Four years.Deployment Issues:No issues encountered.Stability Issues:When we first started using Crystal Reports 2008, we had multiple stability issues. It seemed like at least once a day (usually more than that), it would crash on us. Save Early, Save Often became our way of life. It has improved dramatically since 2011 and Enterprise version.Scalability Issues:No issues with scalability.Customer Service:Excellent. The sales reps and the technical support folks have been very supportive and have always responded promptly.Technical Support:Excellent. We have only had two issues that we went to technical support with but they were very thorough and worked through the issues with us.Previous Solutions:No previous solution used.Initial Setup:Straightforward for me. I only had to install the Crystal Reports client and the SAP Integration kit. Everything worked as intended after that.Other Solutions Considered:No other solutions were evaluated.Other Advice:You should fully understand your business needs and work to integrate all of the applicable programs available as part of the Business Objects suite. It can be a complicated process with all of the available tools.Disclaimer: My company has a business relationship with this vendor other than being a customer:SAP partner December 23, 2016
Rated 4 out of 5 by It's made data more accessible to our end users in a couple of ways. Valuable Features:The most valuable features for us are its ability to provide reports on what's going on in the database and to schedule reports for end users.Improvements to My Organization:It's made data more accessible to our end users in a couple of ways. First, with the ability to schedule reports, end users no longer need to run reports on demand. They're run and made available at pre-scheduled times. Second, the data is readily available to end users, as opposed to having to run queries for them.Room for Improvement:I'd like an easier way for end users or an AD group to subscribe to reports that can be received as attachments to emails.Use of Solution:I've been using it for twenty years.Deployment Issues:The configuration is cumbersome and not really clear. It would be nicer for it to be easier to configure across multiple servers.Stability Issues:There have been no issues with the stability.Scalability Issues:We have had no issues scaling it.Customer Service:Customer support is spotty at best, and when they do get involved it has to be according to the support person's schedule. They contact you and if you are busy, it is hard for them to understand that as a customer you would like pre-notification and the ability to set some time aside.Previous Solutions:We have always used Crystal Reports. We have enhanced our reporting by using Tableau as well for dashboards.Initial Setup:The initial setup is complex. They need to have clearer instructions on how to configure servers for the best performance.Implementation Team:We did an in-house upgrade of two systems into one. There was no vendor support onsite.Other Advice:Test your installation prior to upgrading to a production environment.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 17, 2016
Rated 5 out of 5 by I like the ability to connect to most databases and the customization options. Valuable Features:The ability to connect to most databases, be it Lawson, PeopleSoft, Excel or Access and that is only to name a few. The customization for clients is the absolute favorite feature, not to mention that I can do more formulas and bring in more data than most other reporting software that I have used. This includes using and tying in multiple databases.Improvements to My Organization:With the reports I have created, mostly financial, it gives the business owners an easy way to see how their money is being spent, where it's going to and to see if they are remaining on budget and if not to adjust how they spend throughout the rest of the year. This alone is the single most important factor but not the only one. My clients use my reports for Inventory Control, Payroll and Human Resources purposes as well. All these reports can save a company lots of money if they are used as they are supposed to be.Room for Improvement:I think the product is great and has so much now but I have noticed that it is not Excel 10 compatible and when the reports are extracted to XLS it defaults to MS Office version 95-97 which has dropped rows of data from sheet to sheet. I would like to see the ability to use the most current versions of MS Office.Use of Solution:I have used Crystal Reports for approximately 15 years starting with CR Developer 8.Deployment Issues:There were no issues with the deployment.Stability Issues:Nothing that minor adjustments in the report developer did not fix. Once I had made the adjustments in CR Developer there was no issue in LBI which is where I deploy 90% of my reports to.Scalability Issues:It's been able to scale for our needs.Customer Service:Customer service was great I had a couple questions and they walked me thru it quick and easy.Technical Support:The two times I have called support for the product have been very pleasant. The technical support person was very friendly, knowledgeable and knew how to fix my issue immediately. The second time I called I was on hold for about 17-20 minutes but again the person on the other end was very cordial and knew exactly how to fix my issue.Previous Solutions:I have used numerous report writers in the past and by far Crystal Reports is the best. The user friendliness and versatility to create custom reports and designs to fit my customers needs has been a real useful business tool.Initial Setup:Initial set up was straightforward. You got instructions on how to install Crystal, how to set up your ODBC connections and the Oracle 10g client, which is what my business uses. There were no problems with the install on any of the PC's or desktops within the organization.Implementation Team:We did the install in-house. The only advice that I can give is to follow the instructions given they are literally fool proof and very straightforward. I would recommend that the Oracle Client, if that is what you are using, be installed first, then install Crystal Reports. Other than that there was no issues.Cost and Licensing Advice:We are a large organization so we called and arranged a package of 25+ licenses at a real good rate. We paid for the product once then the additional licenses for the personal that would be using the software on a daily basis not to mention the license we had to have for LBI. We had gotten a great deal and I recommend that if you need more than one license to buy it. We have a few extra just in case, you never know when you will be adding another person who would need Crystal Reports.Other Solutions Considered:I did not evaluate any other products but have used Report Smith, Lawson Report Writer and MS SQL Developer in the past and have found that Crystal Reports has more versatility, is easier to use, and meets the needs of my clients and organization better.Other Advice:If your company has a reporting need which almost all do, then I would highly recommend Crystal Reports. I use the product so much in the past 15 years that I ended up becoming a CRCP as well.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 30, 2016
Rated 4 out of 5 by We like the performance, drill-down reporting functionality, and the report wizard. Valuable Features:* Performance* Drill-down reporting functionality* Report wizardImprovements to My Organization:We develop many management reports using Crystal Reports. It has reduced the development cost, effort, and provides feature rich reports.Support of crystal report is also very good, in terms compatibility, many vendors preferred crystal reports as preferred report delivery product.Room for Improvement:* It needs better support for child reports.* It needs additional formulas.* some performance issues when joining tables using report wizard.Use of Solution:I've been using SAP Crystal Reports for Visual Studio 2010 for four years.Deployment Issues:We had no issues with the deployment. deployment is smooth and it depends upon how you are going to deploy, as dll or rpt file.Stability Issues:There have been no stability issues.Scalability Issues:We have had no issues scaling it for our needs.Customer Service:Customer service is good, and responses come within an acceptable time.Technical Support:Technical support is good, and responses come within an acceptable time.Previous Solutions:We previously used SQL Server reporting services. These are also good but complex in some scenarios, like child reports.Initial Setup:The initial setup was very straightforward.Implementation Team:We implemented it with our in-house team.ROI:ROI is great as we are using the VS 2010 version which is free with Visual Studio.Other Advice:Study your requirements carefully, map them into this product, and if you think it fulfills the requirements, you should go for it.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 6, 2016
Rated 4 out of 5 by We can extend it to complicated reports with interactive charts and enhance the understanding of business models. Valuable Features:* Rapid report development, since the design interface makes coding easier.* We can extend it to complicated reports with interactive charts and enhance the understanding of business models.* Exposes a report object model that can interact with other controls on the ASP.NET Web form.* It can be programmed to export the reports into widely used formats such as PDF, Word, Excel, HTML, and RTF.Improvements to My Organization:We are using it for pixel perfect reporting, and that is why it is better than other reporting tools.Room for Improvement:It needs better integration with Hadoop as well as enhancements for more analytical usage.Also, a secured end user cannot modify data if the report is generated via Crystal Reports. It can only be done if the data is in HTML format.Deployment Issues:We have had no issues with the deployment.Stability Issues:We have had no issues with its stability.Scalability Issues:There have been no issues scaling it for our needs.Other Advice:Analyze it first as to whether it is a good fit for your needs. There are other good products available for analytical needs, which Crystal Reports doesn't yet provide.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 5, 2016
Rated 3 out of 5 by It's easy to use and it provides good connectivity to various databases. The visualization needs work as the look is not very appealing. Valuable Features:What I like about it is that it's easy to use and it provides good connectivity to various databases.Improvements to My Organization:We use it for all of our operational and tabular reports.Room for Improvement:The visualization needs work as the look is not very appealing. The UI definitely needs some updating.Also, SAP charges an annual maintenance fee. Be careful, too, with the license model. I'd suggest that because Crystal Reports is for tabular reports, use another product for true BI.Use of Solution:I've used it for 10 years.Deployment Issues:There have been no issues with the deployment.Stability Issues:Some reports take a while to be generated.Scalability Issues:We've had no issues scaling it.Technical Support:In my experience, the level of technical support is not good. They are, however, able to resolve issues in a timely fashion.Initial Setup:The initial setup was easy and straightforward.Implementation Team:Some reports come out-of-the-box within our applications and we built some others. So you could say that implementation was a combination of SAP's product as well as our in-house team's efforts.Cost and Licensing Advice:Be careful with the annual maintenance fee, and get CPU based report access. Be careful with the license model. This product is for tabular reports, but for true BI reporting, use another product.Other Solutions Considered:We are retiring Crystal Reports soon, and it will be replaced by IBI WebFOCUS and SQL Server Reporting Services.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 5, 2016
Rated 4 out of 5 by We like the performance, drill-down reporting functionality, and the report wizard. Valuable Features:* Performance* Drill-down reporting functionality* Report wizardImprovements to My Organization:We develop many management reports using Crystal Reports. It has reduced the development cost, effort, and provides feature rich reports.Room for Improvement:* It needs better support for child reports.* It needs additional formulas.Use of Solution:I've been using SAP Crystal Reports for Visual Studio 2010 for four years.Deployment Issues:We had no issues with the deployment.Stability Issues:There have been no stability issues.Scalability Issues:We have had no issues scaling it for our needs.Customer Service:Customer service is good, and responses come within an acceptable time.Technical Support:Technical support is good, and responses come within an acceptable time.Previous Solutions:We previously used SQL Server reporting services. These are also good but complex in some scenarios, like child reports.Initial Setup:The initial setup was very straightforward.Implementation Team:We implemented it with our in-house team.ROI:ROI is great as we are using the VS 2010 version which is free with Visual Studio.Other Advice:Study your requirements carefully, map them into this product, and if you think it fulfills the requirements, you should go for it.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 5, 2016
Rated 4 out of 5 by We're able to select and format multiple data fields and labels, which is valuable because there are times when a group of fields needs a smaller font or to be moved together across the page. Valuable Features:One of the most valuable features is the ability to precisely place data fields and labels on the report canvas either in Design Mode or Preview Mode. This is a great feature because when a report page requires many data fields, each item needs to be as close as possible.Another valuable feature is the ability to select and format or align multiple data fields and labels because there are times when a group of fields needs a smaller font or to be moved together across the page.Room for Improvement:There are two items that would improve the product. One is a simple text search across all formulas, and the other is a debug mode that would allow the developer to step line-by-line through long or complicated formulas.Use of Solution:I've been using it for 17 years.Deployment Issues:We have had no issues with the deployment.Stability Issues:There have been no issues with the stability.Scalability Issues:There have been no issues scaling it for our needs.Technical Support:For the most part, technical support is responsive and helpful. However, the majority of technical support is in another country which can cause problems scheduling a contact time and can hamper verbal communication.Initial Setup:The initial setup is straightforward. However, on a couple of occasions the licensing was corrupted and required uninstalling and reinstalling the software.Implementation Team:Implementation was done by our in-house team.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 5, 2016
  • 2017-01-22 T09:26:12.531-06:00
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