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RSA Basic Support - technical support - for RSA Archer Issues Management -

Mfg. Part: GRC-ISSUE-P-T3-B | CDW Part: 3984589 | UNSPSC: 81112201
$10.99Advertised Price
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for RSA Archer Issues Management
  • 100 employees
  • volume
  • Tier 3 (<10000)
  • phone consulting
  • 1 month
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Product Overview
Main Features
  • Technical support
  • for RSA Archer Issues Management
  • 100 employees
  • volume
  • Tier 3 (<10000)
  • phone consulting
  • 1 month
  • 9x5
  • response time: 2 h
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: RSA
Compatibility: PC
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Basic Support

Licensing
License Pricing: Volume
Pricing Level: Tier 3
Pricing Range: <10000

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Response Time: 2 hours
Service Availability: 9 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: 8 hours



Limitation: Severity level 4
Response Time: 12 hours



Service Type: E-mail consulting



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
License Qty: 100 employees
Software Title: RSA Archer Issues Management

Product Reviews
 
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3/28/2017 8:57:27 PM
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