1192

RSA Enhanced Support technical support - 1 month

Mfg. Part: SA-S5H-P-CONE1 | CDW Part: 4064436 | UNSPSC: 81111812
$1,006.99Advertised Price
Lease Option ($31.42 /month) Lease Availability
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships today if ordered within 12 hrs 3 mins
  • Technical support
  • phone consulting
  • 1 month
  • 24x7
  • response time: 1 h
  • for Series 5 Security Analytics
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 month
  • 24x7
  • response time: 1 h
  • for Series 5 Security Analytics
Enhanced Support is designed to meet the support needs of customers with business-critical systems. RSA is focused on minimizing disruption of your business critical systems that depend on RSA solutions and products by getting your systems up and running to the greatest extent possible.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: RSA
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Enhanced Support

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month
Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web support



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Response Time: 1 hour
Response Time Comment: For critical issues
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 3 hours



Limitation: Severity level 3
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM



Limitation: Severity level 4
Response Time: 10 hours

Product Reviews
 
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12/9/2016 3:57:00 AM
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