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RSA Basic Support - technical support - for RSA Access Fulfillment Express

Mfg. Part: AFX10000B1 | CDW Part: 4252975 | UNSPSC: 81112201
$4,662.99Advertised Price
Lease Option ($145.49 /month) Lease Availability
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for RSA Access Fulfillment Express
  • 1 user
  • volume
  • 5001-10000 licenses
  • phone consulting
  • 1 month
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Product Overview
Main Features
  • Technical support
  • for RSA Access Fulfillment Express
  • 1 user
  • volume
  • 5001-10000 licenses
  • phone consulting
  • 1 month
  • 9x5
  • response time: 2 h
Basic Support provides assistance with installation and operations of RSA solutions and products and helps to resolve problems that are inconsistent with documented behavior. Basic support includes Telephone and E-mail Support, SecurCare On-line and Software Releases.

Telephone and E-mail Support is a technical support for your technical issues is available during 8am to 5pm, your local time, Monday through Friday. Their state-of-the-art support centers are staffed with highly qualified technical support engineers with experience in RSA software and hardware technologies.

You will have 24 x 7 access to SecurCare Online (SCOL) their on-line e-support center. SCOL provides web support, including on-line case management and an extensive knowledge base. Also, you receive a subscription to RSA SecurCare Notes, which impart support information proactively and help mitigate risk.

As a RSA customer, your entitlements include patches, maintenance and major releases of software updates and upgrades, which keep your systems current and protect your security investment.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: RSA
Compatibility: PC
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Basic Support

Licensing
License Pricing: Volume
Pricing Level: 5001-10000 licenses

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Response Time: 2 hours
Service Availability: 9 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: 8 hours



Limitation: Severity level 4
Response Time: 12 hours



Service Type: E-mail consulting



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
License Qty: 1 user
Software Title: RSA Access Fulfillment Express

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12/3/2016 7:43:42 AM
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