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Mfg. Part: AIA | CDW Part: 3842391
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Product Reviews
Rated 4 out of 5 by 4reviewers.
Rated 4 out of 5 by The Active Dashboards is valuable because we can show the results to all the related business units. Valuable Features:The product is very useful to find problems in middleware for the application servers, especially agent instrumentation and management is user friendly. The main point for me is that there is no overhead on the application servers.The Active Dashboards is valuable because we can show the results to all the related business units and then they can follow end2end system monitoring side to track it themselves.Improvements to My Organization:The biggest problem of end-to-end APM monitoring is that service assurance is mapping a problem to the appropriate team. When the business units check their jobs, step by step, every single system seems to work properly but they need to check the big picture, which AppInternals does easily.Room for Improvement:The admin dashboard could be easier as it takes a little bit of time to get used to it. Also, they need to better integrate with products and solutions from different vendors.Use of Solution:We have been using this for around two and a half years alongside AppResponse and BrowserMetrix.Technical Support:10/10 as they have a quick response and are awesome.Previous Solutions:We use different APM tools for addressing problems on the application side of the application servers. Every APM solution has a similar logic base, and through agents monitors traffic and renders the result. Our problem before using AppInternals was that the agent that worked on the application servers had a big overhead. This resulted in the owners of the applications not wanting to monitor with those agents. Therefore, we started to search for an APM solution for our applications. The starting point of our search was for a stable solution, and at the end of the POC process, we decided that the Riverbed AppInternals agent solved the overhead and stability problems best.Initial Setup:It is really straightforward and can be completed with a couple of clicks and you don't need to perform a lot of deep diving.Implementation Team:The initial setup was performed by the vendor team, but updates and reinstalls have been done by in-house staff.Cost and Licensing Advice:The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it.Other Advice:Every service assurance and monitoring team should try the product. It can probably improve your internal business relationships.Disclaimer: I am a real user, and this review is based on my own experience and opinions. June 19, 2016
Rated 4 out of 5 by Dashboard allows for "single pane of glass" monitoring of application and network performance. Valuable Features:There are several valuable features, including:* Seamless interaction between the various products;* Ability to identify slow web pages, slow network/application transactions and drill down to offending packets, code, SQL statement, web service, network devices, or systems;* Dashboard allows for "single pane of glass" monitoring of application and network performance; and* Synthetic transactions, WMI and SNMP query capability.Improvements to My Organization:We can see problem trends before they affect customers and quickly drill down to where the issue is located. This eliminates support silos and allows various support teams to work together to quickly resolve the problem.Room for Improvement:* Product documentation and training need improvement. At one time, training was free and they supplemented training with road shows that helped users get more out of the product and, I think, helped Riverbed sell more products to the user community.* Riverbed should also add the NetFlow module back to AppResponse.* The recording mechanism for synthetic transactions could be improved as well.Use of Solution:I've used it for five years.Deployment Issues:We've had no issues with deployment.Stability Issues:We've had no issues with the stability.Scalability Issues:RPM Dashboards can become unstable if too many items are added. This was supposedly fixed in Portal.Technical Support:It's not as good as it was three years ago before meddling by an activist investor, privatization, and subsequent layoffs hurt support. They appear to be rebuilding but have a way to go.Previous Solutions:We previously used something else and switched because Riverbed has faster problem resolution and the ability to see trends developing across the infrastructure. Many times what might have taken hours or days can be resolved in a few minutes.Initial Setup:It was mostly straightforward.Cost and Licensing Advice:Negotiate with them.Other Advice:Include some consulting hours in the purchase for a quicker startup.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. May 4, 2016
Rated 4 out of 5 by We use it to see the experience of users hitting our sites and analyze performance by region, browser, etc. Valuable Features:* Transaction Trace Warehouse (TTW) which records all transactions all the time, and lets us see performance down to the line of code.* Browsermetrix, which is real-user monitoring via JS injection and linked back to TTW via cookie. It allows us to see the experience of every user hitting our sites and analyze performance by region, browser, etc.Improvements to My Organization:Mean time to isolate a problem has dropped by 50-75% in each region since we've deployed the Riverbed SteelCentral suite. We're also able to isolate further at first look and select the correct resources to continue troubleshooting.Room for Improvement:Ability to trace transactions though non .Net/Java Layers has recently been added, but it's still dependent on a separate, traceable, unique ID.Deployment and agent patch management is not managed centrally, resulting in a large level of effort to update.Deployment Issues:We haven't had any issues with deployment.Stability Issues:We have had no issues with the stability.Scalability Issues:In v8, the Dashboard and Browsermetrix products had issues with concurrent viewers. Riverbed supported us though modifications and incorporated a better design in v9.Technical Support:Support from our sales team and internal product owners at Riverbed has been exceptional. The call-in help desk team is just OK.Previous Solutions:We used and continue to use several traditional monitoring tools (SCOM), but we selected Riverbed for application performance monitoring, which grew to include network management and security use cases in the Riverbed ecosystem.Initial Setup:Initial setup was mostly very simple and has improved dramatically in v10. The slightly complex parts are around defining Java parameters and configuring Linux OS permissions.Other Solutions Considered:We did POC deployments of Riverbed, AppDynamics, and CA APM. About 20 others were cut at RFI/RFP.Other Advice:Your most immediate benefits will come from the ARX appliances, but the real rock star is TTW.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. May 4, 2016
Rated 4 out of 5 by It provides automated dynamic discovery of applications and mapping of transaction flows. Valuable Features:* Acceptable overhead on application* 100% transactions not sampling* Clicks to root cause - fast & easy to diagnose and deep-dive* Automated dynamic discovery of applications and mapping of transaction flowsImprovements to My Organization:We spend less time determining the root cause of problems. It became easy to find out responsible groups for problems. We can discover performance problems on pre-production environments before delivering in production. This way, we can increase customer satisfaction.Room for Improvement:We'd like to be able to find out performance problems on application class and methods.Use of Solution:We've been using it for two years.Deployment Issues:We had no issues deploying it.Stability Issues:* SQL performance problems: fast SQL execution but slow reading of the database. We solved these issues by increasing the fetch size in the code.* Network problems: slow internet access by customers. There were CPU problems that couldn't be discovered by our Network Team.* Backup problems: performance problems because of other systems which caused slow performance of this system.* Database problems: performance problems between the database and storage but it told us it was an issue with the application.* We had issues with the end-to-end view of unique customer: reviewing end- to-end customer problems to see where a problem is about customer, code, DB or network.Scalability Issues:There have been no issues scaling it for our needs.Technical Support:Support for issues when we need it is very good and professional in Turkey.Previous Solutions:We used HP Diagnostics, Wily and Introscope Agent. All these couldn't help diagnose problems on our network or with applications. Also, they use sample data.Initial Setup:It's a bit complex to install and configure.Implementation Team:We implemented it through a vendor team. The vendor has great experience which helps to make it a success.Other Solutions Considered:We did a PoC for AppDynamics, Dynatrace and Riverbed OPNET. Riverbed OPNET was more successful on technical support, better problem troubleshooting, and end-user monitoring.Other Advice:If you want to save time for problem resolution, and to address problem on your environments you should try Riverbed OPNET.Disclaimer: I am a real user, and this review is based on my own experience and opinions. March 31, 2016
  • 2017-01-18 T08:58:39.834-06:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_4, tr_4
  • loc_en_US, sid_3842391, prod, sort_default
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