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Quantum StorageCare Gold Support Plan Zone 1 - extended service agreement (

Mfg. Part: SSNPR-LB96-GL11 | CDW Part: 4010848 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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Mon-Fri 7am-7:30pm CT
  • Extended service agreement (uplift)
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: BSNPR-CFBS-Q96A
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Product Overview
Main Features
  • Extended service agreement (uplift)
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: BSNPR-CFBS-Q96A
Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Quantum
Compatibility: PC
Manufacturer: Quantum StorNext
Model: Gold Support Plan Zone 1
Packaged Quantity: 1
Product Line: Quantum StorageCare

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: New releases update



Support Details Service Included: Remote monitoring



Support Details Service Included: Loaner



Support Details Service Included: Training

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement (uplift)

 
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12/5/2016 3:01:53 AM
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