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Premium Care - technical support - for WebTrends Analytics Commerce Package

Mfg. Part: MNT-PREM-V8-011120 | CDW Part: 1035825 | UNSPSC: 86101601
$2,687.99Advertised Price
Lease Option ($83.87 /month) Lease Availability
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:2-4 days
Orders placed today will ship within 4 days
  • Technical support
  • for WebTrends Analytics Commerce Package ( v. 8 )
  • 20 million page views per year
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for WebTrends Analytics Commerce Package ( v. 8 )
  • 20 million page views per year
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: 10 contacts
Response Time: 1 business hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting



Response Time: 1 hour
Service Availability (Hours a Day): After business hours/weekends/holidays
Service Type: Emergency consulting (pager access)



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Remote monitoring



Service Type: Web support

Software
License Qty: 20 million page views per year
Software Title: WebTrends Analytics Commerce Package
Version: 8

Header
Brand: WebTrends
Compatibility: PC
Manufacturer: WebTrends
Packaged Quantity: 1
Product Line: Premium Care

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

 
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12/2/2016 10:56:24 PM
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