Symantec BlueTouch Cornerstone Proactive Service - technical support (renewal) - 1 year - on-site

Blue Coat solutions are deployed in mission critical environments to secure networks and accelerate performance in distributed and increasingly complex deployments. Network reliability, resiliency and agility are key attributes necessary to meet today's evolving business and security challenges and to avoid costly network downtime. Blue Coat Proactive Services are offered to meet these challenges through personalized and proactive support delivered by highly skilled engineers.

Cornerstone Service has been enhanced and now offers an assigned Technical Account Manager (TAM) at its foundation. Technical account management provides support case ownership, oversight, continuity and prevention over the course of the annual agreement to optimize your mission critical Blue Coat product's performance and uptime.