Micro Focus Total Care - technical support (renewal) - for Novell Open Work

Mfg. Part: 877-002314 | CDW Part: 3437123 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for Novell Open Workgroup Suite
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for Novell Open Workgroup Suite
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Are IT costs outpacing your budget? Today's business climate forces you to strike a fine balance. You need a cost-effective solution that enables your people to stay productive. And, you need your business to be secure yet flexible enough to capitalize on innovations that drive business advantage. As an open, low-cost alternative to Windows-based options, the Novell Open Workgroup Suite helps you achieve these objectives.

Novell Open Workgroup Suite provides your organization with a secure, flexible and cost-effective IT infrastructure and a proven set of workgroup services. Unlike a rigid Windows-centric product stack, Novell Open Workgroup Suite is made up of flexible, standards-based software.

With Novell Open Workgroup Suite, you have the tools to make your IT department more efficient and cost effective. In fact, the suite costs as little as one-third the price of an equivalent Microsoft product stack - and that's just on the licensing front. The long-term savings are even more compelling. Microsoft Vista, for example, will require you to upgrade most of your hardware. Novell Open Workgroup Suite is Linux-based and runs on the lower-cost commodity hardware you likely use today. This suite is also compatible with hundreds of low- or no-cost applications from the open source community. As a result, you can still get the functionality you need, but at a fraction of the price.

When it comes to streamlining management costs, Novell Open Workgroup Suite is unmatched. Most organizations run a mix of operating systems, including Windows, Linux, NetWare or UNIX. The consolidated foundation of Novell Open Workgroup Suite simplifies administration across these platforms, and the suite's Novell ZENworks component automates most resource management tasks. Whatever your infrastructure, Novell Open Workgroup Suite helps you keep operational costs to a minimum.

With Novell Open Workgroup Suite, your end users will features and functionality like Web access, self-service file and print tools, reliable collaboration, instant communication, mobile support and a robust office productivity suite.

Novell Open Workgroup Suite also relieves IT burdens. Your team can rely on centralized, browser-based management for flexible administration; health monitoring to avert unplanned downtime; easy migration tools to speed implementation; advanced clustering capabilities to facilitate constant uptime; and automated provisioning and updates to servers, desktops and applications to simplify administration workloads.

The Linux foundation of Novell Open Workgroup Suite delivers solid security. Novell Open Workgroup Suite features identity-based authentication and access control so only authorized users can view and use key resources. You also get support for encrypted file systems, easy-to-use certificate authority and management, virtual private networking, integrated firewall and proxy services, and automated monitoring and intruder detection. Moreover, your administrators can rely on management tools that automatically patch and update systems against viruses and other external attacks.

Whatever its size, your company needs a solution that fits. You need systems that adapt to changing conditions instantly. Novell Open Workgroup Suite scales easily, giving you the foundation to support anything from a small business to a global conglomerate. As soon as new users are entered into the system, they automatically receive the file access, collaboration accounts and productivity tools they need to be effective.

Why pay the high cost to purchase new Microsoft software - especially when you may also have to buy new hardware to support it? Consider instead the value of Novell Open Workgroup Suite, a proven solution that won't force you to rip out your existing infrastructure. In fact, Novell Open Workgroup Suite can coexist with Windows desktops, Windows servers and Microsoft Office and still deliver significant savings. You get the functionality you need at a much lower price.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours

Limitation: Severity level 3
Response Time: Next business day

Service Type: New releases update

Service Type: Web knowledge base access

License Qty: 1 user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: Novell Open Workgroup Suite

Brand: Micro Focus
Compatibility: Mac , PC , Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Electronic Distribution: Yes
Installation Type: Locally installed

License Pricing: Volume

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4/27/2017 7:50:54 PM
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