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Micro Focus Total Care - technical support (initial) - for Open Enterprise

Mfg. Part: 877-001664-I | CDW Part: 4205675 | UNSPSC: 81112201
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support (initial)
  • for Open Enterprise Server
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (initial)
  • for Open Enterprise Server
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Novell Open Enterprise Server delivers robust, enterprise- class networking, file and print services on the most advanced Linux platform, SUSE Linux Enterprise. It provides essential services, including networked storage of and access to files, print networks, driver deployment, identity-based management and network connectivity for Windows, Mac and Linux client devices. It enables enterprises to enjoy leading-edge innovations, lower costs and peace of mind.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: Open Enterprise Server

Header
Brand: Micro Focus
Compatibility: Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (initial)

General
Electronic Distribution: Yes
Installation Type: Locally installed

Licensing
License Pricing: Volume

 
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4/29/2017 6:34:00 PM
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