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Novell Service Desk for ITIL Service Management - competitive upgrade licen

Mfg. Part: 879-001222 | CDW Part: 2431882 | UNSPSC: 43231501
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  • Competitive upgrade license + Priority Maintenance
  • MLA
  • VLA
  • electronic
  • Linux
  • Win
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Product Overview
Main Features
  • Competitive upgrade license + Priority Maintenance
  • MLA
  • VLA
  • electronic
  • Linux
  • Win
Novell Service Desk software will help you reduce your mean time to repair (MTTR) and continually improve your service management environment by streamlining and automating service desk functions.

Novell Service Desk is ready to help you work with business managers to make sure your IT services are fully aligned with and support business needs and objectives. It also gives you the tools you need to transform IT into an active agent for enabling business change.

Novell Service Desk provides fine-grained control over key business logic parameters for ITIL service support and delivery support processes. This impressive accomplishment translates directly into more complete and meaningful visibility into your organization's infrastructure.

VOLUME LICENSE AGREEMENT

The VLA offers a cost-effective way for organizations who want a low level of commitment to Novell to purchase licenses without a signed contract.

MASTER LICENSE AGREEMENT

Customers may qualify for the MLA in one of two ways: Make a qualifying initial purchase by purchasing any combination of new licenses, upgrade licenses, Software Maintenance, or services for any MLA product.

Transition from one of the other Novell Licensing levels (VLA or CLA). This option allows existing customers to apply the purchases from the past term of an existing CLA or VLA toward their MLA qualification requirement.

The combined purchases made by all of a customer's divisions, subsidiaries and affiliates apply toward making their initial qualifying purchase. In addition to the initial qualifying MLA purchase, the customer must submit a signed Master License Agreement to Novell.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Business applications
Subcategory: Business - technical support & helpdesk software

Header
Brand: Novell
Compatibility: PC , Unix
Manufacturer: Novell
Model: For ITIL Service Management
Packaged Quantity: 1
Product Line: Novell Service Desk

Licensing
License Pricing: Volume

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update



Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 1
Response Time: 1 hour



Service Type: Web support

Software
Bundled Support: Priority Maintenance
Distribution Media: Electronic
License Category: License
License Qty: 1 license
License Type: Competitive upgrade license
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)

System Requirements
Platform: Linux , Windows

Product Reviews
 
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12/7/2016 6:46:02 PM
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