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Micro Focus Total Care - technical support (renewal) - for NetIQ Identity M

Mfg. Part: 877-001790 | CDW Part: 1841581 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for NetIQ Identity Manager Integration Module for Tools
  • 1 user
  • MLA
  • VLA
  • ESD
View More
Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Identity Manager Integration Module for Tools
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
It's an ongoing struggle: the time-consuming manual processes and skyrocketing costs of provisioning access to resources across all systems, applications and devices in your enterprise. But Novell Identity Manager simplifies the process of identity management. It automates user provisioning and password management throughout the user lifecycle - delivering first-day access to new users, modifying or rescinding access as necessary across all systems, and synchronizing multiple passwords into a single strong password. With Identity Manager you can control user administration costs, eliminate complex manual processes, and enforce security enterprise-wide - all while delivering the right resources so your users can do their jobs.

Identity Manager drivers are packaged as integration modules. Each integration module provides support for one or more specific applications or connectivity standards.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: NetIQ Master Lic
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Licensing
License Pricing: Volume

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ Identity Manager Integration Module for Tools

 
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5/30/2017 4:52:25 AM
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