201

Micro Focus Total Care - technical support (renewal) - for NetIQ Access Man

Mfg. Part: 877-002900 | CDW Part: 1745967 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for NetIQ Access Manager
  • 1 user
  • G2C
  • B2C
  • MLA
  • VLA
View More
Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Access Manager
  • 1 user
  • G2C
  • B2C
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
To compete successfully, your business must be accessible to employees, customers and partners, regardless of location or time of day. Novell Access Manager solves this challenge, helping you maximize users' access - without limiting security or control. It integrates seamless security from Novell, which lowers risk and facilitates more agile customer and partner relationships.

Novell Access Manager strengthens trust in business relationships. It simplifies and safeguards online asset-sharing, giving you a new way to control access to Web-based and traditional business applications. Trusted users gain secure authentication and access to portals, Web-based content and enterprise applications. And IT administrators gain centralized policy-based management of authentication and access privileges for Web-based environments and enterprise applications. What's more, Novell Access Manager supports a broad range of platforms and directory services. In fact, it's flexible enough to work in even the most complex multivendor computing environments.

VOLUME LICENSE AGREEMENT

The VLA offers a cost-effective way for organizations who want a low level of commitment to Novell to purchase licenses without a signed contract.

MASTER LICENSE AGREEMENT

Customers may qualify for the MLA in one of two ways: Make a qualifying initial purchase by purchasing any combination of new licenses, upgrade licenses, Software Maintenance, or services for any MLA product.

Transition from one of the other Novell Licensing levels (VLA or CLA). This option allows existing customers to apply the purchases from the past term of an existing CLA or VLA toward their MLA qualification requirement.

The combined purchases made by all of a customer's divisions, subsidiaries and affiliates apply toward making their initial qualifying purchase. In addition to the initial qualifying MLA purchase, the customer must submit a signed Master License Agreement to Novell.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Licensing
License Pricing: Business-to-Consumer , Government-to-Citizen , Volume

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ Access Manager

 
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7/22/2017 4:04:13 PM
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