NetScout Gold Tools Support - technical support - for AirMagnet Survey Expr

Mfg. Part: AM/B4010G-3YS | CDW Part: 4172566 | UNSPSC: 81112201
$1,136.99Advertised Price
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  • Technical support
  • for AirMagnet Survey Express
  • ESD
  • phone consulting
  • 3 years
  • 24x7
  • for P/N: AM/B4010G
View More
Product Overview
Main Features
  • Technical support
  • for AirMagnet Survey Express
  • ESD
  • phone consulting
  • 3 years
  • 24x7
  • for P/N: AM/B4010G
NETSCOUT's support and maintenance program offers expanded coverage for NETSCOUT's products and accessories. It provides a premium level of support to minimize business downtime and ensure a high return on your investment.

Members enjoy the following privileges: Software/firmware upgrades; 24x7 priority Technical support; "Know How" access to the extensive knowledge database; "Members Only" discounts and promotions.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: NetScout
Compatibility: PC
Manufacturer: NETSCOUT
Packaged Quantity: 1
Product Line: NETSCOUT Gold Tools Support

Electronic Distribution: Yes
Installation Type: Locally installed

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Service Type: New releases update

Service Type: Web knowledge base access

Software Title: AirMagnet Survey Express

Miscellaneous (CDW)
Compatible With:
AirMagnet Survey Express

Product Reviews
Rated 4 out of 5 by 2reviewers.
Rated 4 out of 5 by It integrates with the spectrum analysis and can run multiple wireless adapters, allowing us to collect more data efficiently. Valuable Features:The integration with the spectrum analysis is a real time saver.Being able to run multiple wireless adapters allows us to collect more data in different, more efficient ways.Those features are valuable, as is the ability to generate reports out of it pretty quickly.Room for Improvement:I'd really like to see integration with the cloud, being able to have a central repository for data. If I have multiple engineers working on a project simultaneously, it might be nice to have all of that automatically backed up into one comprehensive centrally managed project file online.I would definitely like to see more ability to generate custom reports. The reports in there are great but don't always have the flexibility to allow me to bring in my own template and expedite our report writing process even further.I'd also like to see if there’s a way to incorporate multiple adapters or even more types of wireless; maybe not just 802.11 but maybe an LTE survey or Bluetooth low-energy survey, multiple different wireless platforms. If it was in fact able to support a lot of other Wi-Fi services, that would be a great feature.Use of Solution:I have been using it for six to seven years.Stability Issues:It has not been entirely stable. There have definitely been some bumps in the road. In the past, various releases have had their issues, including the 8.8 release. It definitely had some bugs. That was, as I understand it, a complete re-build of the platform: new dates and structure - moving from a flat file to more of a database file structure for the data. So far, in the latest release, version 9.0, which we've been on for about three and a half weeks, everything's been pretty peachy.Scalability Issues:I don't really have another alternative right now that I think is better. Scalability-wise, this is top of the line for the market at the moment.Technical Support:Overall, the majority of their support engineers are exceptional. Especially when it comes to being able to react or assist us on something that's extremely critical through an ongoing project for us. Any time that we have engineers in the field burning money, AirMagnet, Fluke, now NETSCOUT, have always had engineers that are willing to tackle an issue in real time.Previous Solutions:Our company has used AirMagnet exclusively since we launched about three years ago. Professionally, I used other products like Ekahau and Motorola Wireless LANPlanner.We choose AirMagnet because we all agreed it was the best solution at the time. Then, a lot of our partner organizations required it as a standard, so we could all operate on the same page.Initial Setup:Initial setup is pretty darn straightforward. I've run into some issues with licensing. During an upgrade, it periodically tends to lose its license, which is an extra step you have to go through to re-download and install that license over again.Cost and Licensing Advice:The more copies you can buy at once, the better deal you're going to get, which goes for just about any product out there.Other Advice:Find a way to standardize, especially the adapters and the hardware being used. I just find that having consistent results in data is comparative. If you are using this for an organization like ours, where we have multiple engineers all working together, having a standardized hardware platform makes a big difference.It's as good as it gets, in my opinion right now, and nothing is ever perfect.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. September 26, 2016
Rated 4 out of 5 by It helped our team standardize project deliverables and improve our WLAN expertise. Valuable Features:* Troubleshooting wireless issues* Voice over Wi-Fi surveysThere is no other product I knew of that could provide a better solution for VoFi design/TS.Improvements to My Organization:The product was used for designing and troubleshooting wireless networks. It helped our team to standardize project deliverables and improve our WLAN expertise.Room for Improvement:The AirMagnet Planner Module should be able to import CAD files with its wall properties. This will be a huge time saver for large buildings. Drawing walls for a 2+ million-square-foot building tends to be very time consuming, adding up to the costs that some clients find excessive.The software tends to freeze and thus damaging the surveyed data.Use of Solution:I have been using it for four years.Stability Issues:Stability of the software is 8/10 overall.Scalability Issues:I have not encountered any scalability issues.Technical Support:Technical support is very good.Previous Solutions:I did not previously use a different solution.Initial Setup:Initial setup was straightforward and not complicated.Cost and Licensing Advice:The product is priced within the same range of other competitors.Other Solutions Considered:Before choosing this product, I did not evaluate other options.Other Advice:I highly recommend it for troubleshooting. I recommend Gold support to help when immediate support is needed.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 23, 2016
  • 2016-10-30 T09:48:15.903-05:00
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