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NetIQ Windows Administration Suite - technical support - 1 year

Mfg. Part: 6450-MNT-E-US | CDW Part: 2316497 | UNSPSC: 86101601
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support
  • 100 users
  • emergency phone consulting
  • 1 year
  • 12x5
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Product Overview
Main Features
  • Technical support
  • 100 users
  • emergency phone consulting
  • 1 year
  • 12x5
Paving the way to an increase in ROAD investments is the unique Layered Security Architecture that enables distribution of directory access based on IT staff or help desk task needs, skill level and permissions. This architecture, found only with NetIQ Security Administration Suite, not only increases security but also provides more flexibility than single-layered access models by allowing user management beyond the Active Directory topology, providing offline policy management and enabling integrated provisioning and identity management.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: Next business day



Limitation: Severity level 4



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
License Qty: 100 users

Header
Brand: NetIQ
Compatibility: PC
Manufacturer: Netiq Software
Packaged Quantity: 1
Product Line: NetIQ Windows Administration Suite

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

 
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12/10/2016 6:36:30 AM
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