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NetIQ Standard Maintenance - technical support - for NetIQ AppManager for A

Mfg. Part: 6605-MNT-E-US | CDW Part: 3054262 | UNSPSC: 86101601
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  • Technical support
  • for NetIQ AppManager for Advanced Infrastructure Monitoring 2013
  • phone consulting
  • 1 year
  • 12x5
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Product Overview
Main Features
  • Technical support
  • for NetIQ AppManager for Advanced Infrastructure Monitoring 2013
  • phone consulting
  • 1 year
  • 12x5
NetIQ Maintenance programs are part of ongoing commitment to help you be successful with your NetIQ solutions and products. NetIQ Maintenance programs provide the critical product upgrades, software updates, and technical support you need to increase productivity, manage costs, minimize risk and focus on meeting your business objectives. With NetIQ Maintenance programs, you'll keep your solutions current and running smoothly.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: NetIQ
Compatibility: PC
Manufacturer: Netiq Software
Model: Standard Maintenance
Packaged Quantity: 1
Product Line: NetIQ

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: Next business day



Limitation: Severity level 4



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
Software Title: NetIQ AppManager for Advanced Infrastructure Monitoring 2013

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12/4/2016 10:22:48 AM
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