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NetIQ Premium Care - technical support - for NetIQ Vulnerability Manager fo

Mfg. Part: 6156-MNT-P-US | CDW Part: 2562837 | UNSPSC: 86101601
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  • Technical support
  • for NetIQ Vulnerability Manager for iSeries
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for NetIQ Vulnerability Manager for iSeries
  • phone consulting
  • 1 year
  • 24x7
In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts. Premium Care is offered for all NetIQ products with the exception of WebTrends Log Analyzer.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Web knowledge base access



Limitation: 10 contacts
Response Time: 1 hour
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting



Service Availability (Hours a Day): After business hours
Service Type: Emergency consulting (pager access)



Service Type: New releases update



Service Type: E-mail notification



Service Type: Remote monitoring

Software
Software Title: NetIQ Vulnerability Manager for iSeries

Header
Brand: NetIQ
Compatibility: Unix
Manufacturer: Netiq Software
Packaged Quantity: 1
Product Line: NetIQ Premium Care

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

 
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12/8/2016 8:38:38 AM
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