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NetIQ Premium Care - technical support - for NetIQ Vulnerability Manager fo

Mfg. Part: 5236-MNT-P-US | CDW Part: 2562716 | UNSPSC: 86101601
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  • Technical support
  • for NetIQ Vulnerability Manager for Microsoft Windows Server
  • 1 server
  • emergency pager access
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for NetIQ Vulnerability Manager for Microsoft Windows Server
  • 1 server
  • emergency pager access
  • 1 year
  • 24x7
  • response time: 1 h
A key component of every serious business strategy is knowledgeable and responsive Technical Support. In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: NetIQ
Compatibility: PC
Manufacturer: Netiq Software
Packaged Quantity: 1
Product Line: NetIQ Premium Care

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: 10 contacts
Response Time: 1 hour
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency consulting (pager access)



Service Type: Emergency phone consulting



Service Type: E-mail notification



Service Type: Web knowledge base access



Service Type: Remote monitoring



Service Type: New releases update

Software
License Qty: 1 server
Software Title: NetIQ Vulnerability Manager for Microsoft Windows Server

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency pager access
Type: Technical support

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12/11/2016 2:20:14 AM
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