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Micro Focus Total Care - technical support (renewal) - for NetIQ Group Poli

Mfg. Part: 571-MNT-P-US | CDW Part: 1390227 | UNSPSC: 86101601
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  • Technical support (renewal)
  • for NetIQ Group Policy Administrator
  • 100 users
  • ESD
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Group Policy Administrator
  • 100 users
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
A key component of every serious business strategy is knowledgeable and responsive technical support. Available as an annual agreement, Premium Care provides telephone support, e-mail support, eSupport features including access to the NetIQ knowledgebase, product community website, community newsgroups, notification service, and a quarterly technical product newsletter, along with all product upgrades/updates with the addition of 24x7 support for critical issues, priority routing of issues, expedited e-mail support, a designated toll-free number, 10 named contacts, and remote diagnostics.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 100 users
Software Title: NetIQ Group Policy Administrator

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: Micro Focus
Compatibility: PC
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

General
Electronic Distribution: Yes
Installation Type: Locally installed

Product Reviews
 
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8/22/2017 11:37:56 PM
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