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CDW800.800.4239


Micro Focus Total Care - technical support (renewal) - for Exchange Adminis

Mfg. Part: 570-MNT-P-US | CDW Part: 3613017 | UNSPSC: 86101601
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support (renewal)
  • for Exchange Administrator
  • 100 users
  • ESD
  • phone consulting
  • 1 year
  • 24x7

Product Overview

Main Features
  • Technical support (renewal)
  • for Exchange Administrator
  • 100 users
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
A key component of every serious business strategy is knowledgeable and responsive technical support. Available as an annual agreement, Premium Care provides telephone support, e-mail support, eSupport features including access to the NetIQ knowledgebase, product community website, community newsgroups, notification service, and a quarterly technical product newsletter, along with all product upgrades/updates with the addition of 24x7 support for critical issues, priority routing of issues, expedited e-mail support, a designated toll-free number, 10 named contacts, and remote diagnostics.

Technical Specifications

Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 100 users
Software Title: Exchange Administrator

Header
Brand: Micro Focus
Compatibility: PC
Manufacturer: NetIQ Master Lic
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Response Time (with unit list): 1 hour(s)
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

General
Electronic Distribution: Yes
Installation Type: Locally installed

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11/23/2017 10:07:07 PM
This page was printed on 11/23/2017 10:07:07 PM.

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