NetIQ Premium Care - technical support - for Exchange Administrator - 1 yea

Mfg. Part: 570-MNT-P-US | CDW Part: 3613017 | UNSPSC: 86101601
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  • Technical support
  • for Exchange Administrator
  • 100 users
  • emergency pager access
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for Exchange Administrator
  • 100 users
  • emergency pager access
  • 1 year
A key component of every serious business strategy is knowledgeable and responsive technical support. Available as an annual agreement, Premium Care provides telephone support, e-mail support, eSupport features including access to the NetIQ knowledgebase, product community website, community newsgroups, notification service, and a quarterly technical product newsletter, along with all product upgrades/updates with the addition of 24x7 support for critical issues, priority routing of issues, expedited e-mail support, a designated toll-free number, 10 named contacts, and remote diagnostics.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Service Type: New releases update

Limitation: 10 contacts
Response Time (with unit list): 1 hour(s)
Service Type: Phone consulting

Service Type: E-mail consulting

Service Type: E-mail notification

Service Availability: 24/7 Hours a day / days a week
Service Type: Web knowledge base access

Service Type: Emergency consulting (pager access)

Service Type: Remote monitoring

License Qty: 100 users
Software Title: Exchange Administrator

Brand: NetIQ
Compatibility: PC
Manufacturer: NetIQ Master Lic
Packaged Quantity: 1
Product Line: NetIQ Premium Care

Service & Support
Response Time (with unit list): 1 hour(s)
Service Included: Emergency pager access
Type: Technical support

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5/25/2017 5:38:47 PM
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