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NetIQ Premium Care - new releases update - for Directory and Resource Admin

Mfg. Part: 566-MNT-P-US | CDW Part: 3613015 | UNSPSC: 86101601
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  • New releases update
  • for Directory and Resource Administrator
  • 100 users
  • volume
  • 1 year
  • English
  • United States
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Product Overview
Main Features
  • New releases update
  • for Directory and Resource Administrator
  • 100 users
  • volume
  • 1 year
  • English
  • United States
A key component of every serious business strategy is knowledgeable and responsive technical support. NetIQ offers this technical support plan to meet the needs of a wide range of customer organizations.

Premium Care provides all the features of Essential Care (telephone support, e-mail support, four named contacts, eSupport features including access to the NetIQ Knowledgebase, Product Community Website, Community Newsgroups, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates) with the addition of 24x7 support for critical issues, a designated toll-free number, ten named contacts, priority routing of issues, expedited e-mail support, and remote diagnostics.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 100 users
Software Title: Directory and Resource Administrator

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: NetIQ
Compatibility: PC
Country Kits: United States
Localization: English
Manufacturer: NetIQ Master Lic
Packaged Quantity: 1
Product Line: NetIQ Premium Care

Service & Support
Type: New releases update

Service & Support Details
Response Time (with unit list): 1 hour(s)
Service Availability: 13/5 Hours a day / days a week
Service Type: Phone consulting



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: E-mail consulting



Service Availability: 24/7 Hours a day / days a week
Service Type: Emergency phone consulting



Service Type: Remote monitoring



Service Type: E-mail notification

Licensing
License Pricing: Volume

Product Reviews
 
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4/30/2017 6:11:30 PM
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