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NetIQ Premium Care - new releases update - for Directory and Resource Admin

Mfg. Part: 566-MNT-P-US | CDW Part: 1288979 | UNSPSC: 86101601
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Availability:
Ships same day if ordered before 4 PM CT
  • New releases update
  • for Directory and Resource Administrator
  • 100 users
  • volume
  • 1 year
  • English
  • United States
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Product Overview
Main Features
  • New releases update
  • for Directory and Resource Administrator
  • 100 users
  • volume
  • 1 year
  • English
  • United States
A key component of every serious business strategy is knowledgeable and responsive technical support. NetIQ offers this technical support plan to meet the needs of a wide range of customer organizations.

Premium Care provides all the features of Essential Care (telephone support, e-mail support, four named contacts, eSupport features including access to the NetIQ Knowledgebase, Product Community Website, Community Newsgroups, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates) with the addition of 24x7 support for critical issues, a designated toll-free number, ten named contacts, priority routing of issues, expedited e-mail support, and remote diagnostics.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Response Time (with unit list): 1 hour(s)
Service Availability: 13/5 Hours a day / days a week
Service Type: Phone consulting



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: E-mail consulting



Service Availability: 24/7 Hours a day / days a week
Service Type: Emergency phone consulting



Service Type: Remote monitoring



Service Type: E-mail notification

Software
License Qty: 100 users
Software Title: Directory and Resource Administrator

Header
Brand: NetIQ
Compatibility: PC
Country Kits: United States
Localization: English
Manufacturer: Netiq Software
Packaged Quantity: 1
Product Line: NetIQ Premium Care

Service & Support
Type: New releases update

Licensing
License Pricing: Volume

 
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12/3/2016 1:52:53 PM
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