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Micro Focus Standard Care - technical support (renewal) - for NetIQ Identit

Mfg. Part: 877-003072 | CDW Part: 3399775 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for NetIQ Identity Manager Integration Module for Tools
  • 1 user
  • G2C
  • B2C
  • VLA
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Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Identity Manager Integration Module for Tools
  • 1 user
  • G2C
  • B2C
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • business hours
For non-critical solutions, the Standard Care plan allows you to contact a Support Center during its normal business hours.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Electronic Distribution: Yes
Installation Type: Locally installed

Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: Netiq Software
Model: Standard Care
Packaged Quantity: 1
Product Line: Micro Focus

License Pricing: Business-to-Consumer , Government-to-Citizen , Volume

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: Business hours
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting

Service Type: New releases update

Service Type: Web knowledge base access

License Qty: 1 user
Licensing Program: Novell Volume License Agreement (VLA)
Software Title: NetIQ Identity Manager Integration Module for Tools

Product Reviews
Micro Focus Standard Care - technical support (renewal) - for NetIQ Identit is rated 4.3 out of 5 by 3.
Rated 4 out of 5 by from The Roles and Resource Management at my company has been improved but the UI needs improving. Valuable Features:* Identity Manager* User ApplicationImprovements to My Organization:* Roles and Resource Management* Segregation of Duties* Approval Workflows* Event Based Identity Synchronization.Room for Improvement:* User Application* UI* Product LicensingUse of Solution:10 years.Deployment Issues:No, the deployment is okay.Stability Issues:No, The product is quite stable.Scalability Issues:Scales okay.Customer Service:Never had a need to call customer service.Technical Support:It was a pretty similar standard to what you would get somewhere else.Previous Solutions:Yes, and we switched because NetIQ was easy to work, and low time to market.Implementation Team:I implemented it myself.Other Solutions Considered:Yes we did.Other Advice:I would recommend this product, Its quite flexible and quick to start with.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-02-04
Rated 5 out of 5 by from The UI for requesting and approving rights has been outdated, but in the latest version that has been addressed Valuable Features:Event driven provisioning and powerful Development and documentation tool - Designer are the most valuable features on NetIQ Identity managerImprovements to My Organization:Identity and access management processes have developed to become automatic and fast. While the source of identity information is the HR data, user rights can reflect the user role(s) in an organization.Room for Improvement:The UI for requesting and approving rights have been a little outdated, however, in the most recent version that has been addressed. Also, the amount of work from box to production has been improved a lot during the years, but for sure - there is always a need for a capable project team to fit the product to the processes of an organization.Use of Solution:12 years.Deployment Issues:High amount of skill with the product and overall knowledge of IAM are useful to avoid issues on IAM deployment. The issues are normally due to data quality, which can be fixed with the products Analyzer application.Stability Issues:Product is stable. At certain points, there have been bugs - but NetIQ Support has been able to help with those kind of situationsScalability Issues:Product is very scalable. It is matter of optimizing the rules used during the integration process.Customer Service:7/10.Technical Support:9/10.Previous Solutions:No previous solution used.Initial Setup:IM products are someway framework solutions. Deploying a solution to an organization requires co-operation with many stakeholders and knowledge on the systems to integrate.With a normal integration, for example with AD, it's a matter of configuration, but integration with the HR system it's a matter of designing processes - for example if the system is not a standard out of the box system.Implementation Team:I have been a consultant on customer implementation projects.Other Advice:* Sell the idea at the CEO level* Get sponsors for a project* Get a capable project team* Choose a consultant who knows the product and not only the IDM processes.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-01-29
Rated 4 out of 5 by from Very powerful product but customizing takes time and resources. Unpractical for SMBs. Valuable Features:The Role Based Provisioning Module feature is by far the best thing about the product; using roles and entitlements for access and provisioning makes old group based obsolete.Improvements to My Organization:It has reduced time and resource costs due to automation of previously hand-managed tasks like provisioning, granting access, distribution and access to different enterprise connected applications.Room for Improvement:Definitely documentation is among the most lacking features of the product. Also, the ability to run all components on Windows OS is needed.Use of Solution:I've used it for one year in different customer environments and licenses.Deployment Issues:Deployment is pretty easygoing, though some trouble might arise if the customer's security policy is overly strict or the infrastructure has a bad design.Stability Issues:Stability wise I would rate the product 8 out of 10. Some known quirks and bugs give unwanted resource hogs that can be a headache at the wrong moment.No major problems as of yet.Scalability Issues:Scalability becomes an issue if the vision changes from the initial implementation. Not being flexible and having to rewrite quite a bit of code for even a simple added feature makes it difficult.Customer Service:9/10.Technical Support:8/10.Previous Solutions:We previously used Microsoft Forefront Identity Manager.Initial Setup:Initial setup is straightforward if done by vendor requirements.Implementation Team:We used a vendor team, and their level of expertise is 9/10.Cost and Licensing Advice:* Four hours for installation* Development hours vary* Two hours weekly maintenance and check-upsOther Solutions Considered:We also looked at Quest OneIdentity, Oracle Identity Manager and Tivoli Identity Manager.Other Advice:* It is a money saver in the long run* As long as you set your requirements from the get-go there won't be overhead further alongDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-01-29
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1/23/2018 6:29:45 AM
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